Contacts, feedback and complaints
If your comments or enquiries relate to the annual Dunedin bus timetable, a specific bus service, bus fares, bus stops or shelters please phone GoBus: 474 0287. For Queenstown services and fares, phone Connectabus: 03 441 4471.
Complaints - Dunedin bus services
Complaints about services should ideally be in writing and may be made to either the company concerned or to the Passenger Transport Officer at the Otago Regional Council. Complaints may also be lodged through the GoBus call centre (phone 474 0287) which will forward the complaint details to both the bus company and the Otago Regional Council. Complaints should include contact details of the person making the complaint, to allow a response to be made.
Complaints should give full details of the time, date, the particular service, the fleet number of the bus and the driver’s name (if relevant or possible). These details are listed on the GoBus receipt issued when a fare is paid.
Property left on Dunedin buses
For lost property, phone the GoBus call centre, 474 0287. Call centre staff will advise you on what steps to take.
Complaints and lost property - Queenstown bus services
Contact Connectabus
Contact details for ORC and bus companies
Otago Regional Council
70 Stafford Street
Private Bag 1954
Dunedin 9054
Telephone: (03) 474-0827 Fax: (03) 479-0015
Email us
View our full contact details
Dunedin Passenger Transport
1 Transport Place, P. O. Box 503, Dunedin
Telephone: (03) 474-1669 Fax: (03) 477-9238
Ritchies
205 St Andrew Street, Dunedin 9016,
Telephone: (03) 477 9238
Mosgiel Coach Services
192 Gordon Rd, Mosgiel 9024,
Telephone: (03) 489 4800
Connectabus Queenstown
P.O. Box 656 Queenstown
Telephone: (03) 441-4471 Fax: (03) 441-4756