News and Events

ORC info and services during COVID-19 alert levels

This page is the ORC hub for info about our services as we move through the COVID-19 alert levels.

At Level 2, we re-opened our Stafford Street (Dunedin) office to the public. With the announcement of a move into Level 1, we will soon be reopening our customer service points in Queenstown and at Philip Laing House (Dunedin).

Our bus services, Orbus Queenstown and Orbus Dunedin, remain fare free for now. 

   

Public transport

Orbus Dunedin and Orbus Queenstown are still fare free for now. 

More information on Orbus services here.

   

Civil Defence and Emergency Management Otago

ORC is home to the Emergency Management Otago team, which includes staff embedded across the city and district councils to support each district’s civil defence emergency management operation. The Emergency Coordination Centre for Otago is coordinating activities across the region.

Activities include providing support to health authorities – principally relating to the welfare of people in self-isolation. They are also coordinating all welfare support across the region via the Otago COVID-19 welfare hotline (0800 322 4000) and help@otagocdem.govt.nz email. Liaison with the national crisis management centre, emergency services, partner agencies and lifeline utilities is another ongoing activity.

For more information from Civil Defence and Emergency Management head to the website or facebook page.

  

Customer services

At Level 2, we re-opened our Stafford Street (Dunedin) office to the public. With the announcement of a move into Level 1, we will soon be reopening our customer service points in Queenstown and at Philip Laing House (Dunedin).

Meanwhile, we're always available 8am to 5pm via phone or online:

Call us on 0800 474 082 or 03 474 0827

Email us at customer.services@orc.govt.nz

Fill out an online form here, or contact us through facebook.

  

Council, Councillors and public meetings

Council meetings have now returned to the Council chamber at Philip Laing House (2nd floor).

We are continuing to livestream meetings at www.orc.govt.nz/livestream.

 

   

Media releases about our COVID-19 response

14 May 2020 - ORC resuming more services and fieldwork at Alert Level 2

7 May 2020 - Moving Day for farmers will go ahead

28 April 2020 - ORC services at Alert Level 3

15 April 2020 - Otago Mayors and ORC Chair to donate 10% of their pay to charities for next six months

8 April 2020 - ORC Council meeting to be held via video-conference, and streamed to YouTube

1 April 2020 - ORC Chair emphasises that no decisions have yet been made on the Annual Plan for 2020-2021

1 April 2020 - More time for submissions on ORC's Water Permits Plan Change recognises COVID-19 impacts

26 March 2020 - Orbus and COVID-19

24 March 2020 - Update on public transport in Otago

23 March 2020 - Update on Otago Regional Council Services

22 March 2020 - Update on ORC services, events and customer service points

  

More information

Unite against COVID-19

Otago Civil Defence and Emergency Management

New Zealand Ministry of Health

Southern District Health Board

  

Back to top
Online Maps & Data: