How we are dealing with COVID-19

We know that public transport is important to our community, and essential to some passengers.

Thank you for helping us keep those on the bus safe. Please continue to do so.

Below are some of the measures we are taking, as well as some answers about the service. This list will be updated regularly.

Passenger trip register form

We want to keep our community safe. It’s really important that each time you use the bus, your trip details and contact information are recorded. This is so we can provide this information to the Ministry of Health if it is required.  

Fill in the passenger trip register form here.

New timetables

From Thursday 26 March we will run reduced services across the Orbus network to support those who work in essential services or need to access essential services.  All timetables can be viewed online for Dunedin and Queenstown, or download the timetables below.

  

    

What you can do

  • Passengers should please now enter and exit buses through the rear door where possible.
  • Please practice social distancing where possible:
    • stay at least one metre away from other passengers on the bus
    • leave the seat on the bus next to you empty if you can;
  • Please don’t ride the bus if you are unwell;
  • Cover your mouth with your elbow when coughing or sneezing
  • Wash and dry your hands before and after your journey;
  • Please exit via the rear door always;
  • If you can, please change your travel commute to a later quieter service.

   

We continue to work with bus operators to minimise risk of the spread of COVID-19,

  • Our bus operator has ramped up hygiene and cleaning measures
  • Buses are being disinfected daily and where possible between peak services,
  • drivers have been offered gloves and in Queenstown they have access to masks
  • The air conditioning units are being treated with disinfectant.
  • Hand sanitiser is being made available to our drivers in depots and our operators are working on rolling out sanitisers for drivers on buses (as at 20 March 2020).
  • Drivers may ask passengers to place and remove their GoCards on ticketing machines, which will be regularly wiped.
  • If drivers have flu-like symptoms they are not permitted to drive and are self-isolating.

Updated 23 March 2020

  • We are following all government advice and this means some of our drivers need to stay at home.
  • Keeping the seats immediately behind the driver (or as appropriate) empty;

We recognise that many bus users are reliant on public transport in their day to day lives.

We are following all government advice and this means some of our drivers need to stay at home, but as of 24 March 2020, the Otago Regional Council is running its full, normal public transport service, until we reduce services as of Thursday morning, 26 March.

To support those who work in essential services, for medical reasons, or to access the supermarket we are looking to provide the equivalent of the weekend schedule during weekdays, however this depends on driver availability.

At 20 March, 2020:

We were notified by First Union that some bus drivers understood we were cutting services. This is not so. At this stage, the Otago Regional Council is running its full, normal public transport service. We are working with our operators to ensure our service is compliant with all the health advice for Covid-19.

As at 23 March:

We are following all government advice and this means some of our drivers need to stay at home if they are deemed vulnerable for example being 70 years and over.

As of 24 March:

The bus is free of charge to stop interaction between customers and drivers.

 

Otago has an older ticketing system, different to Wellington, such that adding credit to smartcards requires bus drivers to handle cash.  The current system does not have a facility for online top-ups.

ORC is paying close attention to advice on public transport as the Covid-19 situation develops.

To support those who work in essential services, for medical reasons, or to access the supermarket we are looking to provide a reduced service as of Thursday 26 March, however this depends on driver availability.

Queenstown - Alert Level 4 Bus Timetable

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