Orbus COVID-19 FAQs

With the government’s announcement that we are moving to Alert Level 1 for 9 June, we can move back to normal bus seating allocation as social distancing is not required. 

Buses will remain fare free and passengers should now use the front doors again for entry. 

Stickers that indicated where you can sit on the bus.  will be removed.

Find out more here.

Tracking your travel is even more important now. Fill in the form here to help us keep track of passengers should we need to assist with contract tracking.

Do not use public transport if you are experiencing any flu like symptoms, are awaiting a result from a COVID-19 test, or suspected/probable/confirmed to have COVID-19.

At Alert Level 1, there will be no restrictions on domestic travel with no social distancing needed on buses either. People will be advised to travel safely and to apply the Golden Rules for Alert Level 1. 

It's likely that we'll stop dedicated school buses on Monday 15 June as students will start catching normal buses as we move to Alert Level 1 on 9 June.  

Everything you need to know about School Services during COVID-19 can be found here https://www.orc.govt.nz/public-transport/school-services-during-covid-19.

As we move to Alert Level 2, it’ll be just as important for passengers to keep track of travel. You can fill in an online form, text a friend each time you travel or take a photo of your bus as it arrives. You can also keep a diary.

Here is the link to our tracking form where you can in put multiple dates https://otago-covid-register.azurewebsites.net/contact.

When it comes to the health Golden Rules, here's a reminder:

  • If you’re sick, stay home. Don’t go to work or school. Don’t socialise.
  • If you have cold or flu symptoms call your doctor or Healthline and make sure you get tested.
  • Wash your hands. Wash your hands. Wash your hands.
  • Sneeze and cough into your elbow, and regularly disinfect shared surfaces.
  • If you are told by health authorities to self-isolate, you must do so immediately.
  • Keep track of where you’ve travelled for contact tracing. Here's a nifty form.
  • Be kind to fellow passengers, to drivers and to yourself.

Dunedin bus timetables are back to the usual pre-COVID timetable and frequency. Queenstown bus timetables were revised under COVID-19 and remain operational under Alert Level 1. All the online timetables have been updated.

During the COVID-19 crisis we have not been able to replace the on-street timetables, fold out maps and booklets. This means for many people who are unable to access online timetables it’s not always clear how to plan their journey.

For on-the-spot information call:

  • 0800 ORBUSDN (0800 672 8736) for Dunedin
  • 0800 ORBUSQT (0800 672 8778) for Queenstown
  • email us at transport@orc.govt.nz

You can also find all your Orbus information on the Dunedin app My Little Local

Moving to Alert Level 1 means no social distancing is required, enabling us to fill buses to the usual capacity. That means we are running services as normal and no additional services will be needed. 

Our dedicated school-only buses that were added to the usual schedule under Alert Level 2 are likely to end on Monday 15 June as school students can travel on the regular Orbus bus.

Buses remain free under Alert Level 1. We will give passengers plenty of warning before we start to charge fares again.

Have you given us feedback on the proposed $2 fare when we introduce the Bee Card? Click here to have your say https://yoursay.orc.govt.nz/flatfaredunedin. Consultation ends on 2 July. 

Please email us at transport@orc.govt.nz or use our existing Orbus phone numbers Call 0800 ORBUSDN (0800 672 8736) if you are in Dunedin or Call 0800 ORBUSQT (0800 672 8778) if you are in Queenstown.

Total Mobility will be fare-free for eligible users up to our regional subsidy cap of $50, while New Zealand is at COVID-19 pandemic response alert levels up until 30 June 2020.

As a client, there is no change to your experience - you will still swipe your Total Mobility card at the start of each trip like normal. You won’t be charged a fare at the end of the trip unless the fare has gone over the subsidy cap of $50, in which case you will need to pay the driver the balance. For Example: If the fare was $60, $50 of that will be covered by ORC & NZTA and the remaining $10 would need to be settled with the driver.

Find out more here https://www.orc.govt.nz/media/8388/tm-fare-free-covid19-infomation-sheet-3.pdf

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