Orbus Dunedin Hub FAQ
     

The new Central City Bus Hub on Great King Street off Moray Place will be the heart of Dunedin’s bus network.

The whole Dunedin network will be connected by the hub, with all citybound services running through it.

The new hub will have ten bus stops and amenities including shelters, bench seating and toilets, as well as electronic wayfinding signage and stops with audio buttons.

Soon after opening in late March, it will have a coffee kiosk, and offer WiFi free of charge.

With all citybound bus services running through the Bus Hub, finding a connecting route and making transfers will be much easier. You’ll be able to step off one bus and get straight onto another, making it much simpler to access the free within-zone transfer and the entire network at large.

The Bus Hub has been positioned to reduce traffic on the busiest stretch of George Street, centralise bus routes and make transferring simple. For first-time users, including tourists, it will provide an easy point of reference and a simple way to catch buses or transfer between them.

 

The bus hub is on Great King Street between Moray Place and St Andrew Street.

The hub will open on Wednesday, the 20th March, and each route will begin to roll through the hub over the days following. See below for more detail.

The change to your bus-riding experience will be minimal.

After the Bus Hub opens, all central citybound bus services will travel through it. We will take several days to phase services through the hub, and we ask for your patience during this time.

All services, with the exception of 15, 70, 80 and 81, will incorporate the hub. 

Services will start to roll through the Bus Hub on the following days:

No—fares remain the same for all services.

With your GoCard, you can still transfer between buses in the same zone for free within a 30-minute time limit.

With the opening of the hub comes a new, fold-out, A2 route map and timetable in one. This is a nifty pocket-sized map and timetable that displays routes in colour on an actual to-scale map, complete with street names.

On the reverse side are the individual routes with the regular frequencies, and handy graphics to indicate peak times, variations and other helpful information.

With the Bus Hub opening, change to the service is minimal. The new timetable includes the minor changes to made to services to get them travelling through the hub.

These new-look timetables will be delivered to over 50,000 households and they will also be available on buses, libraries, iSites and other timetable providers.

We’ve put a lot of thought into how routes are shown on a map, and we think you’ll find it much easier to see at a glance where your bus service runs and how it connects with the wider network.

You will also find this simplified style online, and each individual service will have a more detailed to-scale map available on the ORC website.

In the past, we have distributed a booklet with detailed timetable information to all households. Most people are accessing this information online now. As a result, we won’t be distributing the booklet to mailboxes this time around – but we can post it to you on request.

You can order a booklet via 0800 ORBUSDN (0800 672 8736)

Or you can order a booklet online, via www.ORC.govt.nz/TimetableDN

You can also print the PDF maps and timetables for your specific route from the website.

Bus timetable information is available online here

The route and regularity changes in the past mean that the hub opening is a really simple step. We think you’ll find it a positive change rather than a challenging one.

We will have ambassadors on buses at peak times from one week prior to the launch, and then on hand at the hub for the first few days of the new service to help everyone understand the changes.

The brochure and new map/timetable, which will arrive in your mailbox soon, have everything you need to know.

We will also be keeping you informed about changes via your local radio station, print news and online.

There is a phone number you can call for route planning and online info, or for live updates you can follow our Facebook page.

  • Website – https://www.orc.govt.nz/OrbusDN
  • Facebook updates – https://www.facebook.com/OrbusDN
  • Bus Helpline – 0800 ORBUSDN (0800 672 8736)

Yes, GoCards will still be the best way to pay for buses once the hub opens. You will also still be able to pay for fares with cash on every bus.

In the future, the bus service will have tag-on, tag-off ticketing that will also let you top up fares online.

Read more about Fares and GoCards here: https://www.orc.govt.nz/public-transport/dunedin-buses/fares-and-gocard

 

Orbus will be the name of our Dunedin bus service from the time that the Bus Hub opens. The name combines ‘Otago Region’ with ‘bus’.

The new name was first introduced in 2017, with the launch of our Queenstown bus service. We’ve been working with our bus operators to brand the fleet, and more buses will be branded over time.

As the Bus Hub opens and services adjust to roll through the hub, we’ll be using the name Orbus Dunedin for our service.

 

The Bus Hub is an important piece of the puzzle for network changes we’ve been making over several years. With the hub in place, our service will have completed a major transition that’s made routes more direct, the network more connected, and bus services more frequent. Naming the service recognises this shift – to a bus service that’s now much more user-friendly.

There are other good reasons to give the service a name too. In Dunedin we don’t currently have a straightforward way to refer to our bus services, which can sometimes lead to confusion. By bringing the service under one unified brand we hope to make it easier for people to identify the public bus service, and, importantly, to know where to go for information.

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