Frequently Asked Questions

  

General FAQ

The Bee Card is a tag on tag off bus card that gives bus passengers cheaper fares in nine regions around New Zealand, including Otago. 

As well as an easy tag on tag off system, it also offers benefits such as setting up an online profile for topping up and the ability to manage multiple cards.

Click here for more information. 

Give us a call on 0800 ORBUSDN (0800 672 8736) or email transport@orc.govt.nz.

Make sure you follow the Facebook page here for news and major diversions, or here for all alerts. 

Alerts are also posted on our website www.orc.govt.nz/OrbusDN. 

Yes, there is free Wi-Fi on all of the buses.

From 11:59pm 12 September 2022, mask rules will change and they will no longer be required on public transport. However the use of masks is still encouraged while you're on the bus to protect others and yourself.

To enjoy your SuperGold concession, you need to register your Bee Card at www.beecard.co.nz or get help from the Otago Regional Council to do so.

You will need your SuperGold card number and birthdate. 

SuperGold Card holders click here for more detailed information about free travel and your Bee Card, and how we can help you. 

Once it’s on there, you won’t need to show the driver your card. You just tag on and off, and the system will recognise your discount.

In Otago, there are only two concessions at the moment, and they are for SuperGolds and young people aged 5-18.

So, whether you are 17 or 70, if you are eligible for a concession, you must register the card to enjoy concessionary travel.

 

Click here to find out about what you can and cannot take on the bus. ​​​​​​​

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Domestic pets are allowed to travel on buses. They will be free of charge with passengers during off-peak times on buses as long as they are fully enclosed in a suitable pet carrier - not just a bag or backpack. The carrier must be on the passengers’ lap to avoid being a tripping hazard. 

Off-peak times are on weekday services between 9am and 3pm, after 6:30pm, and all day on weekends. 

When you are travelling with your pet and see a disability assist dog (guide dog) entering the bus, please move with your pet away from the disability assist dog team so they can get settled without added distraction.

To learn more about pets on buses, click here.

Pets on buses Orbus

 

If you have lost something on the bus, you are advised to contact the bus operator directly. 

GoBus: 03 474 6655

Ritchies: 03 477 9238

If you are unsure of the operator, or had property damaged, call us on 0800 ORBUSDN (0800 672 8736).

Check out the step by step process here with our 101 How to catch the bus?

 

From 30 April, 2021 you will be able to see your bus in real time, and be able to track it via live maps on the website (located under each route) or through Transit, the real time app. 

The Transit Realtime app is free to download from the App Store and Google Play, and easy to use. 

More info to come in May. 

All Orbus buses are now fitted with GPS devices, which feed real-time bus arrival times through to Transit and TrackAbus. 

From 30 April, 2021 you will be able to see your bus in real time on the Transit app or on TrackAbus maps on the website. 

The Transit Realtime app is free to download from the App Store and Google Play, and easy to use. 

More info to come in May. Or read the FAQs for Transit here.

 

 

If you need to take two buses as part of your commute, you may still only pay for one fare.

When a Bee Card user changes buses as part of their commute, they get a free transfer, so long as they change buses within 45 minutes. That means you should tag on your next bus within 45 minutes of tagging off your last bus.

Remember to tag off the second bus too.

The fleet has to be accessible to all passengers and the buses are used across all routes and all times, not one dedicated route.

That means the fleet needs to be consistent in size and standard to ensure no matter which route or time it is on, it can accommodate our diverse range of passengers.

About the hub

The Central City Bus Hub on Great King Street off Moray Place is the heart of Dunedin’s bus network. The whole Dunedin network is connected by the hub, with all citybound services running through it, with the exception of the Ridge Runner.

The hub has ten city bus stops, one regional stop and amenities including shelters, bench seating, toilets, as well as electronic wayfinding signage and stops with audio buttons.

With almost all citybound bus services running through the Bus Hub, finding a connecting route and making transfers will be much easier. If you transfer from one bus to another within 45 minutes, you will not have to pay an additional fare. 

The Bus Hub has been positioned on Great King Street to take traffic of the busiest stretch of George Street, centralise bus routes and make transferring simple. For first-time users, including tourists, it will provide an easy point of reference and a simple way to catch buses or transfer between them.

Dunedin Bus Hub location

Where is the bus hub?

The bus hub is on Great King Street between Moray Place and St Andrew Street.

Where are the stops?

Click here to see a map of the bus stops at the hub. 

Half price Orbus bus fares are in place from 1 April to 30 June.

After this period, fare prices may change again.

Earlier, Council had agreed to extend the $2 flat fares until August 2021 - this is when the fare prices would be reviewed again.

SuperGold free travel ended in February. For more information, click here.

Keep up to date on Facebook or via the monthly Bus Talk column is published in The Star on the first Thursday of every month. 

Please scroll to the bottom of the page to view this information. 

Is my school bus run by ORC?

In accordance with the Regional Public Transport Plan 2014, we have been progressively phasing out Regional Council operated school services.

At the moment we are still operating the following school-specific services:

Travels from the Pine Hill terminus via Pine Hill Rd, Bank St, Great King St North, Cumberland St North (SH1), Dundas St, and Butts Rd to Logan Park High School.

Travels from Logan Park High School via Butts Rd, Dundas St, Lovelock Ave and Signal Hill Rd to Opoho terminus at corner of Signal Hill Rd and Northfield Ave. Then via Signal Hill Rd, Dundas St, Great King St North (SH1), Great King St North, Bank St, and Pine Hill Rd to the Pine Hill terminus. 

Travels from Dunedin North Intermediate via North Rd, Bank St and Pine Hill Rd to the Pine Hill terminus.

To allow for students from Green Island and further out to get into the city to attend Kings and Queens High school, route 40C (an existing school service) has been modified slightly to extend to Green Island.

The service now also operates in the morning, allowing a direct connection from Green Island to the schools. (Route 40C was previously an afternoon only service, extending from the schools to Lookout Point.)

From Wednesday 16 February, the morning service departs at 8am from Green Island Super Stop (inbound), and travels (without stopping) to the high schools (this replaces the previous 8:25am bus which will not be running from Wednesday 16 February).

  • The arrival time should be between 8:10am and 8:20am depending on traffic.

In the afternoon, the service departs at 3:15pm from Bathgate Park school. The bus then does a loop, travelling around Bay View Rd to the front of Kings and Queens schools, picking up students. The service drops students off up to lookout point, then travels direct to Green Island.

  • Estimated arrival time at Green Island Super Stop (outbound) is between 3:35pm – 3:40pm, depending on traffic.

Orbus bus 40c extended route

Orbus bus 40c route locations Green Island

Orbus bus 40c route locations Bathgate, Kings and Queens High School

 

To allow for students to get from Green Island to Kaikorai Valley College, Route 70 has been modified to extend as far as the school in the morning and the afternoon.

The route 70 from Brighton arrives at 8.18am, and after connecting with the 77 (city), will travel from Green Island Super Stop (inbound) to KVC, arriving at approximately 8.30am.

In the afternoons, the service will depart from KVC at 3.05pm, travelling to Green Island and terminating at Green Island Super Stop (Outbound). Students can transfer to the Route 77 service to Mosgiel at 3.29pm or to the 70 service to Brighton at 4pm.

Orbus bus route 70 map

Orbus bus 40c route locations Green Island

Students can use services 37 and 38 to access Kaikorai Valley College. Route 38 travels from the University to Concord, via KVC. Students can transfer from services 44, 55 & 33 (heading toward city) at 117 Taieri Rd/ Taieri Rd, Nairn St intersection.

33 – City (from Wakari) arrives at 8.10am

44 – City (from HB) arrives at 8.27am

55 – City (from BV) arrives at 8.13am

38 – Concord arrives at 8.35am

 

To allow for routes 37 to connect well with the hill suburbs of Brockville, Halfway Bush and Wakari, a minor change has been agreed for service 44 (St Kilda – Halfway Bush) in the afternoon.

The timetable has the Halfway Bush service departing before the 37 arrives from KVC. This bus (44 to Halfway Bush) will wait past its scheduled departure time for the 37 to arrive and students to transfer.

37 – Uni (from KVC) arrives at 3.34pm

44 – HB (from city) arrives at 3.28pm

55 – BV (from city) arrives at 3.43pm

33 – Wakari (from City) arrives at 3.41pm

Orbus bus route 37-38 map

School students may be able to use the main network for school travel. For route planning check out the timetable, visit the journey planner or call the bus call centre on 0800 ORBUSDN (0800 672 8736).

 

For details of other school services run commercially by bus companies or arranged by schools themselves, please contact the bus company or school involved.

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