Frequently Asked Questions

  

General FAQ

The Bee Card is a tag on tag off bus card that gives bus passengers cheaper fares in nine regions around New Zealand, including Otago. 

As well as an easy tag on tag off system, it also offers benefits such as setting up an online profile for topping up and the ability to manage multiple cards.

Click here for more information. 

Give us a call on 0800 ORBUSDN (0800 672 8736) or email transport@orc.govt.nz.

Make sure you follow the Facebook page here for news and major diversions, or here for all alerts. 

Alerts are also posted on our website www.orc.govt.nz/OrbusDN. 

Yes, there is free Wi-Fi on all of the buses.

Yes, you do need to wear a mask or face covering on the bus.

Face coverings are mandatory across all COVID Alert Levels on all public transport in New Zealand.

You can read more about COVID and how it affects Orbus services here.

Who does not need to wear a face covering

Face coverings do not need to be worn: 

  • by children under 12
  • by students on school buses
  • by passengers in taxis or ride-share services, but drivers are required to
  • on ferry services carrying passengers between the North and South islands
  • on pre-booked public transport services — bus or train services that collect your contact details before they depart, and allocate you a seat
  • on jet boat tours
  • on charter or group tours
  • on private flights
  • by drivers, pilots, staff or crew of the service if they are in a space completely separated from passengers, for example pilots in a cockpit or train drivers in a train cab.

You also do not need to wear face coverings if:

  • it is unsafe, for example if wearing one means a driver cannot safely operate the vehicle
  • there is an emergency
  • you have a physical or mental health illness or condition or disability that makes wearing a face covering unsuitable
  • you need to prove your identity
  • you need to communicate with someone who is Deaf or hard of hearing
  • you need to take medicine
  • you need to eat or drink, if eating or drinking is usually allowed
  • it is not required by law. 

Can I wear a buff or scarf?

Please refer to the official COVID page to see what face coverings are acceptable, but it does say you can use another kind of covering, like a bandana, scarf or t-shirt. 

 

 

 

To find out how COVID affects travel on Orbus, click here 

To enjoy your SuperGold concession, you need to register your Bee Card at www.beecard.co.nz or get help from the Otago Regional Council to do so.

You will need your SuperGold card number and birthdate. 

SuperGold Card holders click here for more detailed information about free travel and your Bee Card, and how we can help you. 

Once it’s on there, you won’t need to show the driver your card. You just tag on and off, and the system will recognise your discount.

In Otago, there are only two concessions at the moment, and they are for SuperGolds and young people aged 5-18.

So, whether you are 17 or 70, if you are eligible for a concession, you must register the card to enjoy concessionary travel.

 

Click here to find out about what you can and cannot take on the bus. ​​​​​​​

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The Regional Public Transport Plan 2021-2031 signed off in June 2021 allows for pets to travel with their owners on buses. We’re still working through the detail with our operators and considering feedback from passengers who have service dogs. We hope to make this service available from Spring 2021. Click here to find out more.

At t that time, pets will be allowed in enclosed carriers on buses on weekday services between 9am and 3pm, after 6:30pm, and all day on weekends. There may be other restrictions, for example where the passenger and pet can sit, but these are still being worked out. 

Pets on buses Orbus

 

If you have lost something on the bus, you are advised to contact the bus operator directly. 

GoBus: 03 474 6655

Ritchies: 03 477 9238

If you are unsure of the operator, or had property damaged, call us on 0800 ORBUSDN (0800 672 8736).

Check out the step by step process here with our 101 How to catch the bus?

 

From 30 April, 2021 you will be able to see your bus in real time, and be able to track it via live maps on the website (located under each route) or through Transit, the real time app. 

The Transit Realtime app is free to download from the App Store and Google Play, and easy to use. 

More info to come in May. 

All Orbus buses are now fitted with GPS devices, which feed real-time bus arrival times through to Transit and TrackAbus. 

From 30 April, 2021 you will be able to see your bus in real time on the Transit app or on TrackAbus maps on the website. 

The Transit Realtime app is free to download from the App Store and Google Play, and easy to use. 

More info to come in May. Or read the FAQs for Transit here.

 

 

If you need to take two buses as part of your commute, you may still only pay $2. When a Bee Card user changes buses as part of their commute, they get a free transfer, so long as they change buses within 45 minutes. That means you should tag on your next bus within 45 minutes of tagging off your last bus. Remember to tag off the second bus too.

The fleet has to be accessible to all passengers and the buses are used across all routes and all times, not one dedicated route.

That means the fleet needs to be consistent in size and standard to ensure no matter which route or time it is on, it can accommodate our diverse range of passengers.

About the hub

The Central City Bus Hub on Great King Street off Moray Place is the heart of Dunedin’s bus network. The whole Dunedin network is connected by the hub, with all citybound services running through it, with the exception of the Ridge Runner.

The hub has ten city bus stops, one regional stop and amenities including shelters, bench seating, toilets, as well as electronic wayfinding signage and stops with audio buttons.

With almost all citybound bus services running through the Bus Hub, finding a connecting route and making transfers will be much easier. If you transfer from one bus to another within 45 minutes, you will not have to pay an additional fare. 

The Bus Hub has been positioned on Great King Street to take traffic of the busiest stretch of George Street, centralise bus routes and make transferring simple. For first-time users, including tourists, it will provide an easy point of reference and a simple way to catch buses or transfer between them.

Dunedin Bus Hub location

Where is the bus hub?

The bus hub is on Great King Street between Moray Place and St Andrew Street.

Where are the stops?

Click here to see a map of the bus stops at the hub. 

Council has agreed to extend the $2 flat fares until August 2021. They will review this again at that time. 

SuperGold free travel ended in February. For more information, click here.

Keep up to date on Facebook or via the monthly Bus Talk column is published in The Star on the first Thursday of every month. 

Please scroll to the bottom of the page to view this information. 

Is my school bus run by ORC?

In accordance with the Regional Public Transport Plan 2014, we have been progressively phasing out Regional Council operated school services.

At the moment we are still operating the following school-specific services:

Travels from the Pine Hill terminus via Pine Hill Rd, Bank St, Great King St North, Cumberland St North (SH1), Dundas St, and Butts Rd to Logan Park High School.

Travels from Logan Park High School via Butts Rd, Dundas St, Lovelock Ave and Signal Hill Rd to Opoho terminus at corner of Signal Hill Rd and Northfield Ave. Then via Signal Hill Rd, Dundas St, Great King St North (SH1), Great King St North, Bank St, and Pine Hill Rd to the Pine Hill terminus. 

Travels from Dunedin North Intermediate via North Rd, Bank St and Pine Hill Rd to the Pine Hill terminus.

Leaves Bathgate Park School and travels via Macandrew Rd, then Surrey St to Queens High School gate, then via Bay View Rd to Kings High School gate, then via Bay View Rd, Kirkcaldy St, Macandrew Rd, Forbury Rd, Easther Cres, and Middleton Rd. Turns at Stenhope Cres terminus then travels via Middleton Rd, Corstorphone Rd, Riselaw Rd and South Rd to the Lookout Point terminus.

School students may be able to use the main network for school travel. For route planning check out the timetable, visit the journey planner or call the bus call centre on 0800 ORBUSDN (0800 672 8736).

 

For details of other school services run commercially by bus companies or arranged by schools themselves, please contact the bus company or school involved.

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