Frequently Asked Questions

 

The Bus Hub

The new Central City Bus Hub on Great King Street off Moray Place will be the heart of Dunedin’s bus network.

The whole Dunedin network will be connected by the hub, with all citybound services running through it.

The new hub will have ten bus stops and amenities including shelters, bench seating and toilets, as well as electronic wayfinding signage and stops with audio buttons.

Soon after opening in late March, it will have a coffee kiosk, and offer WiFi free of charge.

With all citybound bus services running through the Bus Hub, finding a connecting route and making transfers will be much easier. You’ll be able to step off one bus and get straight onto another, making it much simpler to access the free within-zone transfer and the entire network at large.

The Bus Hub has been positioned to reduce traffic on the busiest stretch of George Street, centralise bus routes and make transferring simple. For first-time users, including tourists, it will provide an easy point of reference and a simple way to catch buses or transfer between them.

The bus hub is on Great King Street between Moray Place and St Andrew Street.

The hub will open on Wednesday, the 20th March, and each route will begin to roll through the hub over the days following. See below for more detail.

The change to your bus-riding experience will be minimal.

After the Bus Hub opens, all central citybound bus services will travel through it. We will take several days to phase services through the hub, and we ask for your patience during this time.

All services, with the exception of 15, 70, 80 and 81, will incorporate the hub. 

Services will start to roll through the Bus Hub on the following days:

No—fares remain the same for all services.

With your GoCard, you can still transfer between buses in the same zone for free within a 30-minute time limit.

With the opening of the hub comes a new, fold-out, A2 route map and timetable in one. This is a nifty pocket-sized map and timetable that displays routes in colour on an actual to-scale map, complete with street names.

On the reverse side are the individual routes with the regular frequencies, and handy graphics to indicate peak times, variations and other helpful information.

With the Bus Hub opening, change to the service is minimal. The new timetable includes the minor changes to made to services to get them travelling through the hub.

These new-look timetables will be delivered to over 50,000 households and they will also be available on buses, libraries, iSites and other timetable providers.

We’ve put a lot of thought into how routes are shown on a map, and we think you’ll find it much easier to see at a glance where your bus service runs and how it connects with the wider network.

You will also find this simplified style online, and each individual service will have a more detailed to-scale map available on the ORC website.

In the past, we have distributed a booklet with detailed timetable information to all households. Most people are accessing this information online now. As a result, we won’t be distributing the booklet to mailboxes this time around – but we can post it to you on request.

You can order a booklet via 0800 ORBUSDN (0800 672 8736)

Or you can order a booklet online, via www.ORC.govt.nz/TimetableDN

You can also print the PDF maps and timetables for your specific route from the website.

Bus timetable information is available online here

The route and regularity changes in the past mean that the hub opening is a really simple step. We think you’ll find it a positive change rather than a challenging one.

We will have ambassadors on buses at peak times from one week prior to the launch, and then on hand at the hub for the first few days of the new service to help everyone understand the changes.

The brochure and new map/timetable, which will arrive in your mailbox soon, have everything you need to know.

We will also be keeping you informed about changes via your local radio station, print news and online.

There is a phone number you can call for route planning and online info, or for live updates you can follow our Facebook page.

  • Website – https://www.orc.govt.nz/OrbusDN
  • Facebook updates – https://www.facebook.com/OrbusDN
  • Bus Helpline – 0800 ORBUSDN (0800 672 8736)

Yes, GoCards will still be the best way to pay for buses once the hub opens. You will also still be able to pay for fares with cash on every bus.

In the future, the bus service will have tag-on, tag-off ticketing that will also let you top up fares online.

Read more about Fares and GoCards here: https://www.orc.govt.nz/public-transport/dunedin-buses/fares-and-gocard

Orbus will be the name of our Dunedin bus service from the time that the Bus Hub opens. The name combines ‘Otago Region’ with ‘bus’.

The new name was first introduced in 2017, with the launch of our Queenstown bus service. We’ve been working with our bus operators to brand the fleet, and more buses will be branded over time.

As the Bus Hub opens and services adjust to roll through the hub, we’ll be using the name Orbus Dunedin for our service.

The Bus Hub is an important piece of the puzzle for network changes we’ve been making over several years. With the hub in place, our service will have completed a major transition that’s made routes more direct, the network more connected, and bus services more frequent. Naming the service recognises this shift – to a bus service that’s now much more user-friendly.

There are other good reasons to give the service a name too. In Dunedin we don’t currently have a straightforward way to refer to our bus services, which can sometimes lead to confusion. By bringing the service under one unified brand we hope to make it easier for people to identify the public bus service, and, importantly, to know where to go for information.

  

General FAQ

Call 0800 ORBUSDN (0800 672 8736)

Make sure you follow the Facebook page here. You can also email transport@orc.govt.nz or give us a call on 0800 ORBUSDN (0800 672 8736).

These updates will appear on the OrbusDN Facebook page and the ORC website www.orc.govt.nz/orbusDN

Yes, there is free Wi-Fi on all of the buses.

Yes, wherever possible the road markings, lane planning and traffic light phasing will favour the buses.

Please let buses go first.

In order to use your SuperGold Card for free off-peak travel you will need to present a GoCard. The GoCard can be issued to you free of charge by the bus driver. When you get on the bus for free off-peak travel you need to show the driver your SuperGold Card and GoCard.

Off-Peak hours are 9am to 3pm and from 6:30pm onwards on weekdays, and any time on weekends and public holidays.

You will need to have some money loaded on your GoCard if you want to travel during peak hours. Minimum top-up is $10.

   

How do I catch the bus?

Use our online journey planner to figure out what bus you should take and what time you can catch it. Need help? Give us a call: 03 474 0287

We recommend getting to your stop a few minutes before the listed time – times at individual bus stops along the way are a best estimate and can vary depending on factors like traffic and number of times the bus has stopped along the way.

Signal the driver with your hand when the bus is in sight.

Your driver will appreciate it if you raise your hand with plenty of time for them to stop safely. Some stops are used by more than one service, so check the number on the front to see if it’s your bus.

You can pay your fare using your GoCard or cash. It costs less with GoCard. If you’re using a GoCard, place it on the scanner and tell the bus driver your destination or the number of zones you want to travel – and show your ID if you’re eligible for any concessions. Fares and zones can be viewed here.

When you’re taking the bus we ask you to follow our Code of Conduct for everyone’s safety and comfort.

When the bus is approaching the stop where you want to get off, press the button once. Let your bus driver know if you need help getting off. Not sure about exact bus stop locations? Ask your driver for advice.

  

Is my school bus run by ORC?

In accordance with the Regional Public Transport Plan 2014, we have been progressively phasing out Regional Council operated school services.

At the moment we are still operating the following school-specific services:

Travels from the Pine Hill terminus via Pine Hill Rd, Bank St, Great King St North, Cumberland St North (SH1), Dundas St, and Butts Rd to Logan Park High School.

Travels from Logan Park High School via Butts Rd, Dundas St, Lovelock Ave and Signal Hill Rd to Opoho terminus at corner of Signal Hill Rd and Northfield Ave. Then via Signal Hill Rd, Dundas St, Great King St North (SH1), Great King St North, Bank St, and Pine Hill Rd to the Pine Hill terminus. 

Travels from Dunedin North Intermediate via North Rd, Bank St and Pine Hill Rd to the Pine Hill terminus.

Leaves Bathgate Park School and travels via Macandrew Rd, then Surrey St to Queens High School gate, then via Bay View Rd to Kings High School gate, then via Bay View Rd, Kirkcaldy St, Macandrew Rd, Forbury Rd, Easther Cres, and Middleton Rd. Turns at Stenhope Cres terminus then travels via Middleton Rd, Corstorphone Rd, Riselaw Rd and South Rd to the Lookout Point terminus.

School students may be able to use the main network for school travel. For route planning check out the timetable, visit the journey planner or call the bus call centre on 03 474 0287.

 

For details of other school services run commercially by bus companies or arranged by schools themselves, please contact the bus company or school involved.

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