SuperGold Bee Card Information

SuperGold free travel is changing as of 1 March.

Since we launched the Bee Card in September, SuperGold Card holders have travelled free on the Orbus network all day. This offer was designed to help you get your SuperGold details loaded on your individual Bee Card and get used to the system.

It’s worked well with more than 10 000 Bee Cards with SuperGold concessions on them, a quarter of our total registered Bee Cards!!

We will now resume fare collection for SuperGold Card holders during peak travel on 1 March, 2021. The peak travel fare with a SuperGold loaded Bee Card will be $2 per adult one-way in Queenstown as well as in Dunedin where the $2 interim fare is still in operation.

 

The NZ government has mandated that where there are electronic ticketing systems like the Bee Card, SuperGold card holders must use that card (not their SuperGold card) on public transport to benefit from concessionary travel.

That means you must have a Bee Card and load your SuperGold details on it to get your concession when travelling on the bus. Use your card to tag on and off to get the fare. You can also ask the driver to help you using your Bee Card. 

Beside the benefit of a concession, there are other advantages to having a registered card, for example topping up online and if you lose a registered card, it’s easy to replace (credit included).

If you don’t have a card, buy one for $5 from your driver, from www.BeeCard.co.nz or the ORC offices. We have a new customer service desk at Philip Laing House, on the corner of Rattray and Princes Street. We are on level 2, accessible by lifts. It’s very close to a number of bus stops by the Exchange.

You can also get a card from Dunedin City Council Customer Centres, libraries and the University Book Shop. However, these retailers and drivers are unable to help register cards.

If you are unable or unsure about registering your card online, ask a friend or family member to help or contact the ORC for help. Call 0800 ORBUSDN (0800 672 8736) to talk to someone, or pop into one of our offices and we can help you. 

Register your card online at www.BeeCard.co.nz or if you need a bit of help, call us (details below).

Email works well too transport@orc.govt.nz.

You will need your Bee Card number, first and last name, date of birth, address, phone number, email address (if you have one), SuperGold card client number.

You can also come and see us at an ORC office to get a card and get help with registering the card. 

Dunedin:

Call us on 0800 ORBUSDN (0800 672 8736)

Visit ORC at 144 Rattray Street, Level 2, Philip Laing House or 70 Stafford Street

 

Queenstown:

Call us 0800 ORBUSQT (0800 672 8778)

Visit ORC at 1092 Terrace Junction, Frankton, Queenstown (above Westpac).

Or go to www.ORC.govt.nz/BeeCard for more info.

 

  • Go to www.beecard.co.nz to register or call us for help to do this.
  • Register your card – follow instructions such as inputting your email address
  • Select 'Manage Card'
  • On the right-hand side of the screen, select 'Add SuperGold'
  • Add date of birth and Super Gold client number.

Fares for SuperGold Card holders are currently free, however we will resume fare collection for SuperGold Card holders during peak travel on 1 March, 2021.

The peak travel fare with a SuperGold loaded Bee Card will be $2 per adult one-way in Queenstown as well as in Dunedin where the $2 interim fare is still in operation.

As of 1 March, SuperGold Card holders with a concession-loaded Bee Card will now only travel free of charge during off peak times as you did before. That is between the hours of 9am to 3pm and then again from 6:30pm to the end of service on weekdays. You travel free any time on weekends and public holidays.

You will only get the $2 fare and free travel using your Bee Card that has your SuperGold details on it. 

If you have a Bee Card but you haven’t put your SuperGold number on it, you will pay an adult fare of $2 no matter when you travel.

Cash fares are $3 in Dunedin and $4 in Queenstown and apply all day for anyone not travelling with a Bee Card. 

After registering your card and adding your SuperGold details, you can enjoy concessionary travel on Orbus.

When you get on the bus, hold your Bee Card right up against the ticket reader until it beeps – tagging on.

When you get off, repeat the process at the front or back reader – tagging off – and your trip will be discounted. DON’T FORGET TO TAG OFF.

The driver can help you if something seems to be wrong.

If you don’t have a Bee Card, you will pay an adult cash fare of $3 in Dunedin and $4 in Queenstown. If you have a Bee Card, but you haven’t registered your SuperGold details, you will pay a $2 Bee Card fare.

Tag on successful Orbus

Yes. Drivers can sell Bee Cards ($5), issue travel tickets (with or without your Bee Card) and top up Bee Cards with cash (minumum $5). They cannot help you register your card. You will need to call the ORC to do that. 

Dunedin:

Call us on 0800 ORBUSDN (0800 672 8736)

Visit ORC at 144 Rattray Street, Level 2, Philip Laing House or 70 Stafford Street

 

Queenstown:

Call us 0800 ORBUSQT (0800 672 8778)

Visit ORC at 1092 Terrace Junction, Frankton, Queenstown (above Westpac).

Or got to www.ORC.govt.nz/BeeCard for more info.

Yes, though we recommend that every passenger has their own Bee Card.

If you’re travelling with a friend of family member who doesn’t have a card, you can get them discounted travel with your Bee Card. Tag your own card on, and then talk to the driver about using your Bee Card to pay for your friend/family member.

The driver will give them a paper ticket. If you have a paper ticket you don’t need to tag off. Only tag off if you have tagged on.

The only available tickets for this are adult and child. 

If you need to take two buses as part of your journey, you may still only pay $2. When a Bee Card user changes buses as part of their commute, they get a free transfer, so long as they change buses within 45 minutes.

That means you should tag on your next bus within 45 minutes of tagging off your last bus. Remember to tag off the second bus too.

If you started your journey in the free travel period, ie before 3pm, you won't get charged if you catch your usual second bus within 45 minutes of getting of your first. 

This is only available to people using a Bee Card. 

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