Queenstown Ferries FAQ

It is no longer mandatory to wear a mask while travelling on the ferry, but you are welcome to wear one if you prefer to.

You can travel between Queenstown Bay, the Frankton Marina, the Bayview jetty, and the Hilton jetty.

Plan your journey

You can also find Queenstown Ferries timetable information in the Transit App to help you plan your journey in Queenstown.

Please note that real time tracking is not yet available for the ferry service.

Keep up to date with ferry service schedules and alerts

No, free transfers are not available between these services so you must purchase separate fares to catch the ferry and the bus in Queenstown. There are also no free transfers if you get off the boat and get on another one later. You will need to purchase a new fare each time you catch the ferry.  

This means that when you tag off your bus and then tap on to your ferry, your Bee Card will be charged $5 for each one-way fare requested. 

When using a Bee Card, all one-way ferry trips are $5. So, no matter where you get on and off, you will pay $5. However, if you are paying by bank card, the fare is $7 each trip.

Please note cash is not accepted on Queenstown Ferries.

Children under 5 years old are free.

Concession cards and return fares are no longer available. 

You can use a Bee Card or your bank card - please note that cash payments are not accepted on the ferry.

You can get a Bee Card from:

for $5 plus a minimum $5 top up. 

Check fares and information

Find out more about the Bee Card

You do not need a Bee Card to take the ferry, but it is cheaper when you have one. 

You can purchase a Bee Card (and top it up) on board the ferry and at the downtown Steamer Wharf RealNZ kiosk.  

It is $5 for the card itself, plus a $5 minimum top up charge. You can pay for your Bee Card by bank card.  

You can also buy and top up a Bee Card online from Bee Card, but remember it will take up to 15 days to arrive by post. To top up online and enjoy handy features like automatic top up, you need to register your card.

Bee Card registration

If you plan to use your Bee Card for a long time, we recommend registering it.  

Please note, Bee Cards can also be bought and topped up on the bus via cash only

No, the Bee Card ferry fare is $5 for all one-way ferry trips, for all passengers. However, children under 5 years old are free.

No, these are not currently available.

No, these are not currently available. 

You only need to tap on. Ferry staff will have the tapping device and assist with tapping on. As the ferry is a flat fare, you are always charged the same fare and there is no need to tap off.

Yes. If you are travelling with others, tell the ferry staff and they will tap you on first using your Bee Card and then use the funds on your Bee Card to pay for the remainder of your group.

You will get a paper receipt. A ferry paper receipt cannot be used on the bus. You will need to go through the same process when using your Bee Card on the bus

For all ferry services, we recommend arriving at the ferry terminal at least 5-10 minutes prior to ferry departure especially on public holidays and during the busy summer season.

Yes, you can. One bike can travel free with each fare-paying passenger, although this is first in, first served as there is limited capacity. Please understand ferry staff will do their best to support you and your bike getting across the lake.

These are small ferries, so there are no toilets, wi-fi, power points, luggage, or bike racks onboard.

No, there are no food or beverage facilities on this short trip.

Yes, dogs travel free with any fare-paying passenger. They do not have to be kept in a crate, cage, or pet carrier – but they are required to be on a lead.

Scooters travel free with any fare-paying passenger on most services, subject to available space. As there is limited space, please ensure you position your scooter safely and out of the way of other passengers.

This is applicable for electric or ‘person-powered scooters – not mopeds.

Unfortunately, the vessels are not accessible as standard.

Please contact info@queenstownwatertaxis.co.nz and they will try to support any accessibility requirements.

Yes, but please ensure you look out for the needs and space of other passengers during your journey.

No.

Queenstown Ferries cannot take any responsibility for the supervision and care for children under 12 years of age under any circumstances.

If unwell crew and passengers are not to board the vessel.

Physical distancing and increased cleaning of high-use areas has been implemented.

Queenstown Ferries has increased cleaning of all key touch points and surfaces in addition to the normal cleaning regime they perform for their facilities. 

If you have left personal belongings on one of the Queenstown Ferries vessels, please email info@queenstownferries.co.nz

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