Accessibility

We aim to make the buses accessible for as many people as we can.

All buses will be low-floor and wheelchair-accessible. These features also enable prams and strollers to get on and off the bus more easily. All bus stops will be brought up to standard to support this: kerbs will be raised and footpaths will be raised to the correct height to maximise the accessibility of the low-floor buses.

Wheelchairs and prams

All our buses have extra space for wheelchairs and prams/pushchairs. Your driver may ask you to move out of this priority seating for someone who needs it.

If you use a wheelchair, all our buses have the ability to kneel close to the kerb to make it easy for you to board. Because accessibility can differ from stop to stop and bus to bus, the driver may have to set up a wheelchair ramp to help you board.

If you have a motorised wheelchair, please note that size can also be a factor for access on the bus. There is a maximum weight limit of 300 kg and a maximum width of 700 mm wide.

Please contact Ritchies Queenstown for more information on wheelchair access 03 441 4471.

Service dogs

The only animals allowed on the bus are service dogs. This includes guide and hearing dogs, and puppies in training. Your dog must be on a lead and sit on the floor.  

Total Mobility

If you have difficulty accessing the bus service, the Total Mobility scheme could be an alternative for you. To find out more visit our Total Mobility page or call us on 0800 672877.

 

 

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