Frequently Asked Questions

Yes, we introduced a new timetable in Queenstown with the launch the Bee Card on 15 September.

There were some changes made during COVID, and we made more, based on your feedback over the last year.

You can view your new map here https://orcwebadmin.azurewebsites.net/media/9056/qt-map_2020_09_v02.pdf or your new times on the online timetable at www.orc.govt.nz/OrbusQT

Here are some of the changes:

  • Route #1 will start and end in Sunshine Bay
  • Additional trips for Arthurs Point and Arrowtown during the morning and afternoon peak on route #2
  • Adding the new Shearer road to route 3
  • #5 Lake Hayes Direct becomes permanent and 7 days instead per week
  • New stops at Hanley’s Farm, Akarua Wines on Arrowtown-Lake Hayes road and near Millbrook at the intersection of Malaghans Rd

Find out more at www.orc.govt.nz/OrbusQT

 

Yes – but only if you use a Bee Card.

Long distance and special buses such as ski field or bungy jump buses are not part of the network.

Without the Bee Card, cash fares will be $3 for an adult or child. If travelling to Queenstown Airport, the cash fare will be $4 for a child or an adult.

As part of a flat fare trial by the Otago Regional Council, NZ SuperGold Card holders travel free all day until the end of 2020. The trial will be reviewed.

Find out more about the Otago Bee Card here

Buses run regularly from 6am, seven days a week, and there are several return routes:

Go to the journey planner to find the best itinerary or click here to see the Orbus Queenstown network.  

In Queenstown, we offer real time tracking. Click on your route and find the link that says real time tracking. 

The real-time information, provided by TrackAbus, works on both the desktop and mobile versions of the website.

Bus users can also text for up-to-date information on a particular stop on their bus route. To use the text service, simply text “QTN” and the number of the bus stop which is at the bottom of the on-street timetable (e.g. “QTN 09”) to 400. Standard network text charges apply.

Everything you need to know about the Bee Card in Otago - where to get one, how much to top up, how to register - is here.

You can order and register the card itself at www.BeeCard.co.nz.

No, you will get a free transfer if you tag on your next bus within 45 minutes of tagging off your last bus. Remember to tag off both buses.

Yes, there is free Wi-Fi on all of the buses. Search for the ‘Orbus’ network.

 

Yes, all urban buses in Dunedin and Queenstown have bike racks so you have more options for getting around town – and your bike travels for free.

Find out more here.

Yes. Find out more about accessibility on our buses here.  

If you have lost something on the bus, or had property damaged, call us on 0800 ORBUSQT (672877) or the the service provider directly. In Queenstown the Orbus service is provided by Ritchies and they can be reached on 03 441 4471.

 

As part of a flat fare trial by the Otago Regional Council, NZ SuperGold Card holders travel free all day until further notice. 

To enjoy this free concessionary travel, you will need get a Bee Card and register it with your SuperGold Card information. 

Get the details here

 

Please find out more about how COVID-19 and New Zealand Alert Levels are affecting the Orbus service in Queenstown here

You can email transport@orc.govt.nz or give us a call on 0800 ORBUSQT (0800 672 8778).

Make sure you follow the Facebook page here.

Alerts are also posted on our website www.orc.govt.nz/OrbusQT. 

Back to top
Online Maps & Data: