Frequently Asked Questions

ORC is working with Queenstown Lakes District Council (QLDC) and NZ Transport Agency (NZTA) to shift the three existing Camp Street bus stops two blocks over to Stanley Street, between Coronation Drive and Shotover Street.

The change will minimise disruption during the O’Connells Mall upgrade.

The bus stop change will affect all services on Route 1 servicing Fernhill, Remarkables Park and Queenstown Airport and Route 2 servicing Arthurs Point and Arrowtown via Frankton.

Bus users will enjoy new shelters, wayfinding signage and a customer service kiosk.


Find out more hereand follow us on Facebook for the latest news and information

Yes – but only if you use a GoCard. Long distance and special buses such as ski field or bungy jump buses are not part of the network. Without the GoCard, cash fares will be $4 for a child and $5 for an adult. If travelling to Queenstown Airport, the cash fare will be $8 for a child and $10 for an adult.

Buses run regularly from 6am, seven days a week, and there are four return routes:

  • Sunshine Bay (peak hours only)/Fernhill to Remarkables Park runs every 15 minutes right through until midnight
  • Arrowtown to Arthurs Point (via Frankton) runs half-hourly on peak and hourly off-peak, through until 10pm
  • Kelvin Heights to Frankton Flats runs hourly through until 10pm
  • Lake Hayes Estate to Jacks Point runs half-hourly on peak and hourly off-peak, through until 10pm

The new service will mean changes from the former Connectabus routes.

The provision of routes into the future will be dependent on patronage and any future changes will be driven by demand.

Make sure you check out the Facebook page for route details.  Details can also be made available on the ORC and QLDC websites.

Yes – anywhere on the new Queenstown bus network, including the airport, Arrowtown, Arthur’s Point, Jacks Point and Kelvin Heights, so long as you have your GoCard. There is a free 30-minute transfer included in the $2 fare.

The new routes and timetables are online at or the Google Maps-powered Journey Planner tool on the ORC website.

You can purchase a GoCard for $5 from Queenstown Airport Paper Plus, the Stanley Street kiosk (outside the Queenstown Arts Centre), or on any Orbus.

Yes – but the cost is only $5. The actual cost of the card is over $10 so this purchase price is significantly subsidised. Once you have your GoCard you’ll be able access the $2 fare.

Just scan your card when you get on the bus. There’s no need to tag off until a new smart card system is introduced in 2019.

A new card will need to be purchased, but still at the subsidised price of $5. Any balance on the lost card cannot be recovered, so please keep your GoCard safe.

No – but a new card system being rolled out in 2019 will introduce this requirement. Full details will be published before the change.

No – but you only have 30 minutes to get from one bus to the next, without paying a further $2.

Either on the bus or anywhere that issues the GoCard. The new system next year will allow online top-ups of the new card. You can only use cash to buy or top up GoCards on the bus.

Make sure you follow the Facebook page here. You can also email or give us a call on 0800 ORBUSQT (0800 6728778).

These updates will appear on the Facebook page for the new service and the ORC website

Many of the outlying areas of the bus network offer free parking near bus stops, such as Arrowtown. QLDC encourages carpooling and offers discounted parking for multi-occupant cars. See There is currently no formal park-and-ride scheme, but this option is currently being explored by QLDC.  

Yes – parking charges in central Queenstown will double from December 5, 2017. Daily or weekly rates will be cut from March 31, 2018. Areas previously used for free parking will also now be restricted.

Yes, there is free Wi-Fi on all of the buses.

All urban buses in Dunedin and Queenstown have bike racks so you have more options for getting around town – and your bike travels for free.

  • Bike racks can carry up to two bikes at a time.
  • They’re designed for wheels larger than 16” (41cm) in diameter.
  • Let the driver know you are mounting your bike. Let the driver know right away if you have problems with the bike racks.
  • Children’s bikes may be allowed on the bus at the driver’s discretion, and must be securely held by the passenger.

e-bikes can be mounted on buses however there is a weight restriction. No bike may weigh more than 25 kgs.


Using the bike rack:

To load:

  1. Let the bus driver know you’re going to load your bike.
  2. Squeeze the bike rack handle up to release.
  3. Lower rack until it is horizontal.
  4. Lift your bike onto rack with the front wheel facing towards the yellow arm.
  5. Fit the wheels into the clearly labelled slots.
  6. Lift the support arm to ‘hook’ over the front wheel to secure the bike.

To unload:

  1. Make sure the bus driver knows you’re going to unload your bike.
  2. Unhook the support arm to free the front wheel.
  3. Lift your bike from the rack.
  4. If no one else is using the rack, squeeze the handle to fold the rack back up. For safety reasons, the bus can’t depart until this is done.
  5. Step away and carry on your journey.

It’s your responsibility to load and unload your bike. For safety reasons, our bus drivers are not able to assist you. Please don’t take it personally when they stay in the bus!



Electric and other bikes

E-biked can be mounted on buses however there is a weight restriction. No bike may weigh more than 25 kgs.

Are there restrictions on wheel size?

Yes, wheels sizes may only be between 16”/40.6cm and 29”/73cm/700c and up to 3”/7.62cm width. The maximum wheelbase dimension is up to 44”/111cm.

Can I store my petrol-powered bike?

Electric bikes with sealed gel, lithium ion or NiCad batteries are permitted. Electric bikes with liquid lead acid batteries are not permitted. Petrol and other similarly powered bikes are not permitted.


Yes – wheelchairs can be accommodated across the new bus network. The entire fleet will be low-floor, wheelchair-accessible buses. The low-floor buses also enable prams and strollers to board and alight the buses more easily. All bus stops will be brought up to standard to support this: kerbs will be raised and footpaths will be raised to the correct height to maximise the accessibility of the low-floor buses.

Yes, wherever possible the road markings, lane planning and traffic light phasing will favour the buses. A new bus gate system near the BP roundabout will give buses priority over cars turning into and out of Frankton Road. Bus lanes in other locations are a possible future development, where space allows.

Yes – the operating hours and frequency of the new bus network have been extended to allow people not only to get to work, but also enjoy a late night in town without the worry of getting home legally and safely. Some bus routes operate till shortly after midnight, while others run till 10pm.

That’s the big idea! The more people use the buses instead of their cars, the more the traffic will improve.

If you have lost something on the bus, or had property damaged, it is best to contact the service provider. In Queenstown the OrBus service is provided by Ritchies. You can reach them on 0800 ORBUSQT (672877)

In order to use your SuperGold Card for free off-peak travel you will need to present a GoCard. The GoCard can be issued to you free of charge by the bus driver. When you get on the bus for free off-peak travel you need to show the driver your SuperGold Card and GoCard.

Off-Peak hours are 9am to 3pm and from 6:30pm onwards on weekdays, and any time on weekends and public holidays.

You will need to have some money loaded on your GoCard if you want to travel during peak hours. Minimum top-up is $10.

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