Frequently Asked Questions

Buses run regularly from 6am, seven days a week, and there are several return routes:

Go to the journey planner to find the best itinerary or click here to see the Orbus Queenstown network.  

In Queenstown, we offer real time tracking. Go to your route and find the link that says real-time tracking. 

The real-time information works on both the desktop and mobile versions of the website.


Everything you need to know about the Bee Card in Otago - where to get one, how much to top up, how to register - is here.

You can order and register the card itself at

Yes, there is free Wi-Fi on all of the buses. Search for the ‘Orbus’ network.


Click here to find out about what you can and cannot take on the bus. ​​​​​​​

Domestic pets are allowed to travel on buses. They will be free of charge with passengers during off-peak times on buses as long as they are fully enclosed in a suitable pet carrier - not just a bag or backpack. The carrier must be on the passenger's lap to avoid being a tripping hazard. 

Off-peak times are on weekday services between 9am and 3pm, after 6:30pm, and all day on weekends. 

When you are travelling with your pet and see a disability assist dog (guide dog) entering the bus, please move with your pet away from the disability assist dog team so they can get settled without added distraction.

More about pets on buses

Pets on buses Orbus


Yes. Find out more about accessibility on our buses here.  

If you have lost something on the bus, or had property damaged, call us on 0800 ORBUSQT (672877) or the the service provider directly. In Queenstown the Orbus service is provided by Ritchies and they can be reached on 03 441 4471.


From 11:59pm 12 September 2022, mask rules will change and they will no longer be required on public transport. However the use of masks is still encouraged while you're on the bus to protect others and yourself.

You can track your bus on our website. Click on your route and find the link that says real time tracking. 

The real-time information, provided by TrackAbus, works on both the desktop and mobile versions of the website.

From May 2021, you'll also be able to track your bus on the Transit real time app. Download for free from Apple Store or Google Play. 

The Transit Realtime app is free to download from the App Store and Google Play, and easy to use. 


Adult Travel fares apply during peak times for SuperGold card holders. Fare information can be found here.

Otherwise out of peak time, travel is free of charge when you travel with a registered Bee Card. 

You must register your Bee Card with your SuperGold details to get your SuperGold concession.

Get the details here


You can email or give us a call on 0800 ORBUSQT (0800 672 8778).

Make sure you follow the Facebook page here.

Alerts are also posted on our website 

The fleet has to be accessible to all passengers and the buses are used across all routes and all times, not one dedicated route.

That means the fleet needs to be consistent in size and standard to ensure no matter which route or time it is on, it can accommodate our diverse range of passengers.

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