Need a bus?
From 16 June you can download the Orbus On Demand app for free to book your Orbus On Demand travel
Orbus On Demand will replace the Mosgiel loop bus service on routes 80 and 81 from Monday 30 June 2025.
Orbus On Demand is a bookable rideshare service for Mosgiel, Wingatui, East Taieri and Kinmont.
As a corner-to-corner rideshare service you will need to walk to and from your pick-up and drop-off location. The Orbus On Demand app will be the best way to book and manage your trips. The app will use smart technology to direct you to the shortest walking route. Rideshare means you may share your trip with other customers travelling from the same direction.
Through the app you can repeat common trips and update or cancel bookings. It will notify you when the driver is on the way and has arrived to pick you up. The app has many other features to make booking easy. The app and its user guide will be available before the service launches so you can get set up and ready to go. We will keep you updated on this page when these are available.
If you can’t or don’t want to use the app, you will be able to book Orbus On Demand by phoning our friendly customer services team, but notifications and updates will not be available on phone bookings. We encourage you to use the app if you can for the best experience.
We will keep you updated as Orbus prepares for the changeover.
Orbus On Demand will be a bookable rideshare corner-to-corner service.
It will come when you need it and will take you where you need to go within the service hours and service area. All standard Dunedin bus fares and concessions apply.
Smart technology will match your trip with other passengers going the same way for efficient shared travel. You may share the bus with other passengers.
Your pickup time and location will be provided when you book. Let us know if you have any accessibility requirements, or if it’s a group booking (max seven people). Due to the lack of footpaths in some areas, some locations may not be accessible; these will be identified clearly in the app.
Our pick-up and drop-off locations will vary depending on where the vehicle is coming from and will require a walk to meet your bus.
There will be two easy ways to book your Orbus On Demand trip:
- use the Orbus On Demand app
- call our office and speak to our friendly customer service team
Don't forget to bring your Bee Card or cash. Tag on and off or pay with cash.
All standard Dunedin bus fares and concessions apply.
Using the app will streamline the booking process provides service notifications direct to you and is super simple. The app will be available in the Apple App Store and Google Play store from 16 June 2025! Download it and have a look before the Service launch date on 30 June 2025.
Setting up your app
- Download the Orbus On Demand from the Apple App Store or Google Play.
- Set up your user profile and accessibility needs.
- No payment required in the app.
- Bring your Bee Card or cash. Tag on and off or pay with cash.
- Standard Dunedin fares and concession apply.
Not able to use the app? No worries.
Call us on 0800 672 8736 and give your name, location and destination. Please note the hours for phone booking do not directly match the service hours – plan your trip and book ahead.
Our friendly customer service team will be available:
- Monday to Friday 8.30am to 5pm
- Weekends and public holidays not available – please book in advance if using phone booking.
Yes, you can book for up to seven people in one booking. You must all be picked up and dropped off at the same place. You all pay separately on the bus or you can pay for others using your Bee Card if you want to.
Unfortunately not. Just like any bus service, you need to be at the pick-up point at the arranged time. We recommend you arrive a minimum of two minutes ahead of your pick-up time.
Using the app, you can see when the vehicle is approaching and will be notified the vehicle is on the way. The driver can only wait for two minutes at the pick-up point to ensure all other booked trips run on time.
Please be at the pick-up point at least two minutes ahead of your booked time, your vehicle could be a little early, so you need to be ready.
We cannot wait past the pick-up time as doing so means we can’t stay on time for other passengers. You will need to rebook a new trip if you have missed your pick-up.
Children will be welcome on Orbus On Demand and all standard Dunedin bus fares and concessions apply.
Children under the age of 5 years must be accompanied by someone aged 18 years or older.
Children aged 5 years and older may travel on their own.
Orbus On Demand is a wheelchair accessible electric bus service. Most pick-up and drop-off locations are accessible, those that are not due to roadside conditions will be identified in the app and during phone booking.
Orbus On Demand offers the same level of accessibility as our other Orbus services, including the same current limitations
Every trip on Orbus On Demand is carbon neutral and could be one more car off the road.
With the app launching 16 June 2025, the Orbus On Demand app will be free to download from Apple and Google. The service then starts 30 June 2025.
Come to a drop in session
Come along to ask questions about the on demand service and see how the app works at one of our drop-ins.
Drop by the Mosgiel Library on any of the following dates, anytime between the times listed:
- Thursday, 19 June, 10am-12pm
- Thursday, 19 June, 1-3pm
- Thursday, 26 June, 10am-12pm
- Saturday, 28 June, 10am-12pm
Our team will tell you more about the service and show you how it works, including how to download and use the Orbus On Demand app, which is your best way to book your ride. They’ll answer any of your questions about the service, including how to book if you can’t use the app.
