Need a bus?

Download the Orbus On Demand app for free to book your Orbus On Demand travel

Orbus On Demand is a bookable rideshare service for Mosgiel, Wingatui, East Taieri and Kinmont.  

As a corner-to-corner rideshare service you will need to walk to and from your pick-up and drop-off location. The Orbus On Demand app will be the best way to book and manage your trips. The app will use smart technology to direct you to the shortest walking route. Rideshare means you may share your trip with other customers travelling from the same direction.  

Through the app you can repeat common trips and update or cancel bookings. It will notify you when the driver is on the way and has arrived to pick you up. The app has many other features to make booking easy. The app and its user guide will be available before the service launches so you can get set up and ready to go. We will keep you updated on this page when these are available. 

If you can’t or don’t want to use the app, you will be able to book Orbus On Demand by phoning our friendly customer services team, but notifications and updates will not be available on phone bookings. We encourage you to use the app if you can for the best experience. 

We will keep you updated as Orbus prepares for the changeover. 

How will Orbus On Demand work?

Orbus On Demand will be a bookable rideshare corner-to-corner service.

It will come when you need it and will take you where you need to go within the service hours and service area. All standard Dunedin bus fares and concessions apply.

Smart technology will match your trip with other passengers going the same way for efficient shared travel. You may share the bus with other passengers.

Your pickup time and location will be provided when you book. Let us know if you have any accessibility requirements, or if it’s a group booking (max seven people). Due to the lack of footpaths in some areas, some locations may not be accessible; these will be identified clearly in the app.

Our pick-up and drop-off locations will vary depending on where the vehicle is coming from and will require a walk to meet your bus. 

Where can I use Orbus On Demand?

You will be able to use Orbus On Demand anywhere in the service area shown on the map, which includes: 

  • Mosgiel 
  • Wingatui 
  • East Taieri  
  • Kinmont 

When can I use Orbus On Demand?

Starting Monday 30 June 2025 

Orbus On Demand will be available: 
Monday to Friday 8am – 6pm. 

The service will not operate on Christmas Day or Easter Friday. 

How can I book my bus?

There will be two easy ways to book your Orbus On Demand trip:

Don't forget to bring your Bee Card or cash. Tag on and off or pay with cash.

All standard Dunedin bus fares and concessions apply. 

Using the Orbus On Demand app

Using the app will streamline the booking process provides service notifications direct to you and is super simple. The app will be available in the Apple App Store and Google Play store a few weeks before launch – check back for live links closer to the Service launch date on 30 June 2025.

Setting up your app

  • Download the Orbus On Demand from the Apple App Store or Google Play.
  • Set up your user profile and accessibility needs. 
  • No payment required in the app. 
  • Bring your Bee Card or cash. Tag on and off or pay with cash.
  • Standard Dunedin fares and concession apply.

Book over the phone

Not able to use the app?  No worries.

Call us on 0800 672 8736 and give your name, location and destination. Please note the hours for phone booking do not directly match the service hours – plan your trip and book ahead.

Our friendly customer service team will be available:

  • Monday to Friday 8.30am to 5pm
  • Weekends and public holidays not available – please book in advance if using phone booking.

FAQs

Every trip on Orbus On Demand is carbon neutral and could be one more car off the road. 

Download the free Orbus On Demand app now

The Orbus On Demand app will be free to download from Apple and Google. The service starts 30 June 2025.