Public transport customer satisfaction surveys

The Otago Regional Council regularly conducts passenger satisfaction surveys from NZ Transport Agency Waka Kotahi for both Dunedin and Queenstown.

The survey is conducted by volunteers, and samples 200 bus passengers on each network randomly selected in accordance with WKNZTA guidelines.

Read the latest surveys below.

Please note no surveys were conducted in 2020 due to COVID Alert Level 4 restrictions around distancing.