COVID-19 update

Otago is under COVID-19 Alert Level 2.

Update 20 August, 2021: The normal subsidy still applies. If Waka Kotahi NZ Transport Agency changes this, we will put a notice on this page and update the Transport Operators and Assessment Agencies.

Under this alert, the government requirements have changed, and we ask that you please take note of the following:

  • Scan the QR Code in your taxi using your COVID app on your phone. If you don’t have this, write down your travel in a book, noting the time, destination and company you travelled with.
  • Wear a mask if you can and follow any health and safety guidance requested by your driver
  • Practice good hygiene and stay at home if you are unwell.
  • We will update this information when alert levels change.


Total Mobility

Total Mobility is a nationwide scheme that provides subsidised travel to help people stay connected within their community.

If you have a disability that prevents you from using public transport, you could be eligible for a 50% subsidy (terms and conditions apply) with approved taxi and rideshare operators to help you travel around parts of Otago.

For detailed information about the subsidy amount, please click here.

In Otago, the scheme is currently available in Dunedin, Oamaru, Queenstown and Wanaka.

Are you eligible?

To work this out, you will need to be assessed by one of our approved Assessment Agencies.

To qualify for assessment, you must:

  • Reside in Otago (either permanently or on a long-term basis).
  • Have a permanent impairment that lasts at least 6 months and prevents you from undertaking any of the following five aspects of a public transport journey unaccompanied and in a safe and dignified manner:
    • Getting to the bus stop
    • Getting on the bus
    • Riding securely
    • Getting off the bus
    • Getting to the final destination point


Total Mobility Card

This is the current Total Mobility Card for Otago.

You will be sent a personalised card once your eligibility has been approved.


Handy Resources

Total Mobility Card 

Total Mobility Agencies in Otago 

Total Mobility Transport Operators 

Total Mobility Terms and Conditions of Use 

Total Mobility Frequently Asked Questions

Total Mobility Around NZ  (Click to open Waka Kotahi NZTA website)


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