Welcome to On Board with Orbus, your source of news and information about Dunedin and Queenstown's bus networks and the Bee Card 🐝🚍
 
Our satisfaction survey scores high!
Read about this achievement and other news from July. 
Moving reminder
 
Our customer services team have now fully moved to Philip Laing House, level 2, 144 Rattray Street.
 
Being across from the Exchange on Princes Street is a great location and easy for customers to come and top up their Bee Card, pay rates and make other enquiries.

There is a bus stop close by servicing many routes, plus several short-term parks.


Our Stafford Street headquarters are now closed to customer enquiries.

In Queenstown, you can purchase and top up Bee Cards at the ORC Frankton office on Level 2, Terrace Junction or at the iSITE in town on Shotover Street.  
 
The results are in!
Customers are happy

Ninety-six percent of passengers in the Wakatipu Basin (down from 97 percent in 2019) and 94 percent in Dunedin (up from 88 percent in 2019,) see below reported overall satisfaction with Orbus public transport networks in each area.

The results of an annual survey by Waka Kotahi NZ Transport Agency show a lot of positives for the Orbus service, as well as highlighting areas with room for improvement.

     DUNEDIN


 

In Dunedin, there was higher satisfaction in convenience of paying following the Bee Card roll out. 

Other highlights show greater satisfaction with timeliness of services in both networks, and that the majority of participants said they would recommend taking the bus.

Read more here.

Here is the break up of demographics for the Wakatipu. 


    WAKATIPU
 
Working with Public Health South

Public Health South at the Southern District Health Board and the Otago Regional Council Public Transport team have worked together again to get higher profile signage at the Dunedin Bus Hub to discourage smoking and vaping.

Public Transport Implementation Lead Julian Phillips, pictured with Jess Roper, Health Promotion Advisor, Public Health South - Southern DHB, said it was good to keep the message clear.
 
“The Bus Hub, like all our Orbus bus stops are smokefree and vapefree areas. We want the hub to be a clean, healthy, safe community space and this is one of the ways we can support this.”
 
Jess said, “It’s important that our community, particularly tamariki, can be at the Bus Hub and are not exposed to second-hand smoke or vaping”.
Keep up to date with news, alerts and other information
on your local Orbus Facebook page - links below. 
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