These are the different ways you can currently pay your rates.
Note: We are currently experiencing a high rate of enquiries. There is currently a temporary delay of up to 5 working days for ORC to action your direct debit request. You will receive a notification when the direct debit has been processed.
Set up (or change) a direct debit with ORC so you don’t need to worry about remembering to pay. With direct debit, you can either:
- Pay the full amount owing by direct debit on the due date 31 October.
- Pay in monthly instalments on the 20th of each month.
- Pay in fortnightly instalments every second Wednesday.
- Pay in weekly instalments every Wednesday.
Direct debits will continue over a 12-month period and are recalculated at the level required to pay your new rates in September. You will be notified of the new payment amount on your rates bill each year.
Rate penalties will not apply to current year rates using this option.
- Online direct debit form - set up or change a direct debit via an online form. You can also adjust the direct debit payment frequency you would prefer by completing a new online form (this will replace any existing direct debit in place).
If our online direct debit form is used, a manual form is not required.
- Manual direct debit form (print, manually fill in and post back to us, or email it) - you can complete a manual direct debit form and return it to our rates team via post or email rates.queries@orc.govt.nz.
Select 'Otago Regional Council – Rates' from your bank’s pre-loaded payees list and complete the fields as prompted. You can also manually set Otago Regional Council up as a payee.
02-0900-0532547-00, Bank of New Zealand, Dunedin Branch.
Include your assessment number (top right corner of your invoice) in the Particulars field, and ratepayer surname and initial in the Reference field.
Pay online through Datacom using your Mastercard or VISA Debit/Credit card (a 1.95% merchant fee will apply).
Pay your rates online now using the Datacom secure credit card payment page.
Please ensure you do not click or refresh your page until the payment is complete. If you wish to receive a receipt, please provide an email address in the online payment process.
If you are unsure about the status of the payment you have made please email accountsreceivable@orc.govt.nz or call 0800 474 082 and ask to speak to the revenue finance team.
Security and privacy information can be found here:
Datacom privacy and Datacom security
EFTPOS payment is available at the following offices, cash payments are only accepted at Philip Laing House. Pay in person at one of the following locations:
- Terrace Junction, 1092 Frankton Rd, Queenstown (open 8.30am to 1pm; 2pm to 4pm)
- Level 2, Philip Laing House, Rattray St, Dunedin (open 8am to 4:30pm)
NZ Post Shop: Please note, if you are paying at the Post Shop, either the entire bill needs to be paid or a minimum of $20, and you must take your rates assessment with you.
For a demonstration on how to use a BNZ Smart ATM and their locations, go to:
www.bnz.co.nz/support/everyday-accounts/deposits/using-smart-atms
For all changes to direct debits, or to set up a new direct debit payment, complete the direct debit form online
You can also download and complete the printable form at the bottom of this page and return it to our rates team via post or email rates.queries@orc.govt.nz.
Any new direct debit payment instructions submitted will overwrite existing direct debit arrangements.
If you would like to cancel your direct debit you can either fill out an online 'Direct Debit Cancellation' form through our Property Search, or download and complete the printable form and return it to our rates team via post or email Rates.Queries@orc.govt.nz.
For further options on how to pay, please contact us - we're here to help.
Call us on 0800 474 082 or email us on customerservices@orc.govt.nz
To pay your consent deposit via electronic banking select 'Otago Regional Council – Sundry Payments' from the pre-loaded payees on your bank's bill payment internet site and complete the fields as prompted.
To set up Otago Regional Council as a payee use our account number: 02-0900-0532547-00, Bank of New Zealand, Dunedin Branch.
Please quote the Applicant’s company or an individual’s surname and initial in the Particulars field, consent number (if known) in the Code Field, and “deposit” in the Reference field.
Pay online through Datacom using your Mastercard or VISA Debit/Credit card (a 1.95% merchant fee will apply).
Pay your consent deposit/fees online now using the Datacom secure credit card payment page. Please select the 'Consent Deposit' payment type.
Please ensure you do not click or refresh your page until the payment is complete. If you wish to receive a receipt, please provide an email address in the online payment process.
If you are unsure about the status of the payment you have made, please email accountsreceivable@orc.govt.nz or call 0800 474 082 and ask to speak to the revenue finance team.
Security and privacy information can be found here:
Datacom privacy and Datacom security
EFTPOS payment is available at the following offices, cash payments are only accepted at our Philip Laing House office. Pay in person at one of the following locations:
- Terrace Junction, 1092 Frankton Rd, Queenstown
- Level 2, Philip Laing House, Rattray St, Dunedin
To pay your infringement via electronic banking select 'Otago Regional Council – Sundry Payments' from the pre-loaded payees on your bank's bill payment internet site and complete the fields as prompted.
To set up Otago Regional Council as a payee use our account number: 02-0900-0532547-00, Bank of New Zealand, Dunedin Branch.
Please quote the company or an individual’s surname and initial in the Particulars field, infringement number in the Code Field, and “infringement” in the Reference field.
Pay online through Datacom using your Mastercard or VISA Debit/Credit card (a 1.95% merchant fee will apply).
Pay your infringements online now using the Datacom secure credit card payment page. Please select the 'Infringements' payment type.
Please ensure you do not click or refresh your page until the payment is complete. If you wish to receive a receipt, please provide an email address in the online payment process.
If you are unsure about the status of the payment you have made please email accountsreceivable@orc.govt.nz or call 0800 474 082 and ask to speak to the revenue finance team.
Security and privacy information can be found here:
Datacom privacy and Datacom security
EFTPOS payment is available at the following offices, cash payments are only accepted at our Philip Laing House office. Pay in person at one of the following locations:
- Terrace Junction, 1092 Frankton Rd, Queenstown
- Level 2, Philip Laing House, Rattray St, Dunedin
To pay your debtor or performance monitoring invoices via electronic banking select 'Otago Regional Council – Sundry Payments' from the pre-loaded payees on your bank's bill payment internet site and complete the fields as prompted.
To set up Otago Regional Council as a payee use our account number: 02-0900-0532547-00, Bank of New Zealand, Dunedin Branch.
Please quote the “Debtor number” in the Particulars field, “Invoice number” in the Code Field, and “Surname / Company Name” in the Reference field.
Pay online through Datacom using your Mastercard or VISA Debit/Credit card (a 1.95% merchant fee will apply).
Pay your debtor and performance monitoring invoices online now using the Datacom secure credit card payment page. Please either select the 'Other' for debtor payments or select 'Invoice Payment' type for performance monitoring invoices.
Please ensure you do not click or refresh your page until the payment is complete. If you wish to receive a receipt, please provide an email address in the online payment process.
If you are unsure about the status of the payment you have made please email accountsreceivable@orc.govt.nz or call 0800 474 082 and ask to speak to the revenue finance team.
Security and privacy information can be found here:
Datacom privacy and Datacom security
EFTPOS payment is available at the following offices, cash payments are only accepted at our Philip Laing House office. Pay in person at one of the following locations:
- Terrace Junction, 1092 Frankton Rd, Queenstown
- Level 2, Philip Laing House, Rattray St, Dunedin
