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Emergency Services - Phone 111


For marine emergencies, please dial 111 / VHF Channel 16. For other help on the water, please call *500.


ORC Harbourmaster – Steve Rushbrook

Phone: 0800 474 082 (day) or 027 201 0592 
Email: harbourmaster@orc.govt.nz

For queries about the Queenstown lakes area, please contact the Queenstown Lakes District Council (QLDC).


Otago Regional Council

Freephone: 0800 474 082 (Monday to Friday, 8am to 5pm)
Phone: 03 474 0827
24/7 Pollution hotline: 0800 800 033


Queenstown Lakes District Council

Harbourmaster phone: 03 4410499



Coastguard is a volunteer-run charity dedicated to saving lives at sea. They have units along New Zealand’s coastline and major lakes and rivers. Coastguard units have vessel crew, communications volunteers, air patrols, incident managers and essential support crew.

The Coastguard works like an automobile breakdown service, giving you free mechanical assistance.

Boaties can become a member at coastguard.nz/membership.

Coastguard has four Otago branches:

  • Dunedin
  • Clyde
  • Queenstown
  • Wanaka lakes

For marine emergencies please dial 111 / VHF Channel 16. For other on-water assistance please call *500.

Port Otago harbour control

Port Otago runs harbour control – a 24/7 listening watch on VHF radio channels 16, 14 and 62. 

Phone: 03 472 9882
Email: portprotectionofficers@portotago.co.nz


Waitaki District Council (Ōamaru)

The WDC manages berthage and moorings in the Oamaru harbour.

Berthage and moorings phone: 03 433 0300

Department of Conservation (DOC)

DOC is responsible for marine mammals and marine reserves.

Contact DOC immediately if you see a whale stranding, seal in distress or suspicious activity inside a marine reserve.

Phone: 0800 DOC HOT (362 468).


Ministry for Primary Industries (MPI)

Please contact MPI if you have concerns about poaching. 

Phone: 0800 4 POACHER (0800 476 224)

Land Air Water Aotearoa (LAWA)

Find out more about beach and freshwater quality near you on the LAWA website: lawa.org.nz

Page last updated 8 July 2024.