At the Otago Regional Council (ORC), our mission is protecting, connecting and enhancing Otago's environment, now and for the future - Mou, moku, mo tatou, For you, for me, for us. To be sure we can deliver on our responsibilities, we are evolving as an organisation, and we're not overstating when we say we have some really big targets to reach. We need the right people, in the right roles, to help us to get there.

We think Otago's a pretty special place. It covers a vast area - the third largest local government region in New Zealand. Those who call Otago home enjoy access to mountains, coastal lowlands, dramatic rivers, and wild beaches. Our environment here is part of who we are, and at ORC, we work each day to look after it.

The Opportunity

We are looking for a Team Leader Customer Support to join our Customer Support team on a permanent, full-time (37.5 hours per week) basis, in our busy Dunedin office. In this role you will be leading a small team and ensuring customer principles are followed.

The purpose of this position will involve managing the day-to-day operations of the Customer Support team and play a lead role in projects and continous improvement. The role will be responsible for ensuring ORC's Customer Policy principles and commitments are lived by our customer experience team, and that our customers experience high levels of services and satisfcation when engaging with the ORC.

As a Team Leader Customer Support, you will be responsible for:

• Providing leadership to the Customer Experience team
• Coaching, mentoring and suppporting and enabling staff to achieve agreed outcomes, and grow and develop in their roles
• Maintaining cross functional relationships that help deliver a consistent customer expreince from across the ORC
• Ensuring the team is working to first point of contact resolutions for customers, with enquiries, applications, information requests or complaints
• Ensuring all employees receive the appropriate training before supporting customers

If you are keen to lead a team and help customers of the Council, then this is the role for you!

About You

Our ideal candidate will have:

• Tertiary qualification
• Previous experience (7-10 years) in the customer services industry
• Experience in objective setting and the monitoring and assessment of performance
• Strong organisational skills and the ability to cope with pressure, determining priorities, planning worklaods and managing conflict demands and achieving deadlines
• Adaptable to new technologies, systems that improve customer service
• Positive and enthusiastic attitude and commitment to the organisation and its values

A full job description can be found here - Position Description - Team Leader Customer Support.docx

What we offer

We recognise and celebrate diversity within Team ORC and are committed to providing a work environment that supports inclusion and equal opportunities. We actively encourage applications from anyone who will live our values of MANA- We influence with respect and integrity, TIKA- We do the right thing and do things right and AROHA- We show that that we care.

To support our diverse and capable team, we're pleased to offer enhanced benefits such as:

• Flexible work opportunities
• Life Insurance
• 5 weeks annual leave
• Superannuation
• An annual wellbeing programme
• Competitive remuneration packages
• Development opportunities

How to Apply

If you meet the above criteria, we welcome your application, including your CV and cover letter outlining why you are the person for this role via the Apply button.

Please note. We don't always work to fixed closing dates and may start considering and interviewing candidates as their applications are received, so we encourage you to apply early.

At ORC, we value diversity and the different strengths people bring. We can provide flexible recruitment options such as virtual interviews, online kōrero, or whānau-inclusive interviews. If you would like to have whānau support with you during your interview, just let us know—we welcome it!

Learn more about who we are — join our online whānau! Follow us on LinkedIn and Facebook to see what life at ORC is like.

All candidates require the right to work in New Zealand.

Applications close: Tuesday 27 January 2026

For further information, please contact human.resources@orc.govt.nz