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Community survey report
ORC carries out regular community surveys to understand how people across Otago view the council, its role, and the work it does. The surveys help track changes over time, highlight what matters most to communities, and show where things are working well or need improvement.
While councils are required under the Local Government Act 2002 to report on performance and outcomes, community surveys are one of the key tools ORC uses to support this reporting. The results help inform decision-making, improve services, and meet accountability and transparency expectations.
Looking across recent community surveys, some clear patterns emerge. Awareness of ORC has stayed steady over time, water quality remains the biggest concern for people across Otago, climate change is becoming more important, and perceptions of ORC improve most when its work is visible and easy to understand.
- Most people know ORC manages Otago’s natural resources, but awareness is lower among younger people and non-ratepayers
- Water quality remains the biggest environmental concern across Otago
- Climate change is becoming a more important issue for more people
- Views of ORC improve most when work is visible, such as flood protection projects
- Many people still want clearer communication about what ORC does and why
December 2023
PDF | 5 MB
The 2023 community survey report provides an overview of what people around Otago think about ORC and the work we do. It looks at how well people understand ORC’s role, the environmental issues they care about most, how they feel about ORC’s services and performance, and how they want to hear from and engage with the council. The survey builds on earlier years and helps ORC track what’s changing, what’s improving, and where more work is needed.
November 2022
PDF | 522 KB
The 2022 community survey report provides an overview of what people around Otago think about ORC and the work we do. Covering how well people understand ORC’s role, the environmental issues they care about most, how they feel about ORC’s services, as well how they want to hear from the council. The survey helps ORC understand what’s working, what isn’t, and where things could be improved
November 2021
PDF | 1 MB
Otago Regional Council (ORC or the council) is the local government authority responsible for the management and monitoring of the natural resources in the Otago region. The role that ORC has in Otago involves the delivery of regional based outcomes to different communities.
