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Environmental delivery levels of service
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These reports provide a monthly overview of how the Environmental Delivery group is performing against its key levels of service.
We track the progress across a range of regulatory and operational activities, including compliance monitoring, consent application processing, incident response, as well as consent audit inspections.
Our summaries aim to offer a clear and consistent view of our performance, highlight areas of focus or improvement, and support transparency and accountability in the delivery of our environmental responsibilities. These are also provided to councillors at council meetings.
July 2025
PDF | 539 KB
July performance remained strong, with all consents processed on time and nearly all public inquiries responded to within target. Monitoring and inspections were running well ahead of schedule, and audit activity continued to build. Enforcement actions, including warnings, abatement notices and infringements, also increased in response to higher levels of service requests and incidents.
August 2025
PDF | 581 KB
August continued the positive trend, with all consents processed within statutory timeframes and almost all public inquiries resolved on time. Monitoring and inspections stayed ahead of plan, and performance monitoring returns remained on track. Enforcement activity rose again, with more infringements and abatement notices issued, while service requests and incidents increased alongside higher Harbour Master activity.
September 2025
PDF | 603 KB
The September dashboard highlights progress across consents, compliance, monitoring, and enforcement for the 2025/26 year. Results show strong performance in meeting statutory consent timeframes, steady delivery against annual compliance targets, and continued activity in inspections, audits, and harbour operations.
October 2025
PDF | 3 MB
The October 2025 Environmental Delivery Dashboard tracks Otago’s environmental delivery performance for the 2025–26 financial year. Resource consent processing exceeded targets, with 100% completed within statutory timeframes. Compliance monitoring is ahead of schedule at 112.6% of the year-to-date goal, and 94.2% of scheduled inspections have been completed. Year-to-date enforcement includes 19 infringements, 16 abatements, 1 warning, and 4 prosecutions.
June 2025
PDF | 663 KB
June saw a continued lift in activity, with a further increase in consents issued and a rise in service requests and incidents. Core performance remained strong—100% of consents were processed on time and 99.9% of public inquiries met targets. Monitoring and inspections finished the year well ahead of plan: Resource consent monitoring reached 142.1% of target. Programmed audits and inspections hit 127.2%. Performance monitoring returns reached 146.6%. Enforcement actions rose significantly, indicating a more active compliance environment to close out the financial year.
May 2025
PDF | 545 KB
Performance remained strong in May, with 100% of consents processed on time and 99.9% of public inquiries met within target. There is an increase in consents issued, as well as a rise in service requests and incident created—indicating higher community engagement and activity. Monitoring and inspections continue to track well ahead of annual targets, while enforcement remains low with no prosecutions, suggesting strong overall compliance.
April 2025
PDF | 538 KB
Environmental Delivery performance remained strong in April 2025, with all resource consent applications processed on time and public inquiries responded to within target timeframes. Compliance activities are tracking well ahead of targets, with high volumes of monitoring and inspections completed year to date. Enforcement remains low, and overall trends indicate consistent, above-target delivery across key service areas. Boat engine hours were notably lower this month, less than half of March’s total.
March 2025
PDF | 542 KB
In March 2025, ORC exceeded targets for consent processing, compliance monitoring, and inspections. 100% of consents were processed within the RMA timeframes. No prosecutions occurred, but 45 infringements and 29 abatement notices were issued.
