ORC’s customer support will move from Philip Laing House on Rattray Street, with the last day for public visits there being Thursday, 23 April. Customer support will reopen at Aonui from Wednesday, 29 April, with six customer parks and two accessible parks available for visitors.

“Having all our Dunedin teams in one place will streamline how we work and provide a clear, central hub for people needing to access council services,” ORC Chief Executive Richard Saunders said.

Council apologises for any inconvenience caused during the two-day closure while staff relocate to the High Street location.

“The move only affects Dunedin-based staff currently working from two city offices. ORC’s regional depots and other offices across Otago will remain unchanged,” Mr Saunders said.

Mr Saunders said the move also addresses long-standing accommodation issues for Dunedin staff. The move was identified in ORC’s Long-Term Plan 2021–2031, with councillors approving the project in 2023 following several years of investigation into accommodation options.

The building has been purchased and redeveloped by Port Otago, which owns the site and is leasing the space to ORC as its Dunedin headquarters.

Customers needing assistance on Friday, 24 April and Tuesday, 28 April can still contact ORC via phone and email.

Phone: Mon-Fri 8am-5pm: 0800 474 082
Email: customerservices@orc.govt.nz
24/7 Pollution Hotline: 0800 800 033
Dunedin Location (from 29 April 2026): Aonui building, 180 High Street, Dunedin