Terms used in this Privacy Policy have the same definition as in the Orbus On Demand terms and conditions of use, which set out the terms and conditions for the Services and the use of the Orbus On Demand App and Website.

This Privacy Policy explains what personal information will be collected when a User engages with the Orbus On Demand app or the Website and how:

• it will be stored
• it will be used;
• it will be disclosed; and
• the User can correct or change it.

By submitting personal information to the Orbus On Demand app or call centre or any driver of a Vehicle, you confirm that you have understood and agree to this Privacy Policy.

We reserve the right to amend this Privacy Policy at any time. If we do so, we will alert Users of the amendment by email and/or in-App messages (unless the User has chosen to opt-out of these forms of communication). By continuing to use the Orbus On Demand App or the Website, you confirm that you have understood and agree to the amendments.

Orbus On Demand respects the rights of its Users and, except for the following list, does not collect personal information through the Orbus On Demand App.

• Statistical information gathered automatically when you use the Orbus On Demand App.
• When registering to our Service, as appropriate, you will be asked to enter your first name, last name, e-mail address, and any accessibility requirements you may wish to include.
• You may optionally provide your phone number for use when requesting or approving a trip request.
• Location information, as necessary to facilitate successful trips between riders and drivers

Occasionally, we may conduct surveys to understand better the needs of Users in order to improve our features. We never share any information about a specific User with any third party without that User’s express consent.

The information and data from Services may be used to generate anonymized and aggregated statistical and analytical data and be used for the Associated Parties’ internal research and product development purposes and to conduct statistical analysis and identify trends and insights. In addition, the Associated Parties’ may supply the aggregated statistical and analytical data to third parties following our written consent.

We (and our Associated Parties) use Your email information to provide journey matching features. At a User’s request we will send out emails or in app notifications notifying the User of a request to ride share or replies to their ride sharing requests. We may also send you email notifications of specific changes to the Orbus On demand App and/or Facilities.

For general web browsing, certain information is recorded in the website log files, which may include:

• The top level domain name from which you access the internet
• The IP address of the computer from which you access the Website
• The date and time each computer accesses the website
• The pages accessed and the documents downloaded by each computer
• The type and version of the browsers being used to access the Website
• The addresses of any third party webpages which refer visitors to our website
• Keywords used in search engines and directories to find our Website
• Keywords and phrases used to search our Website

This information is used for statistical purposes only – including:

• To find out how many people are visiting the Website
• To identify what pages are accessed most frequently
• To help us improve the information we are supplying to our Users
• To make our site more user friendly
• An archive of these website log files and associated analysis and reports are retained indefinitely by Orbus On-Demand as a way of measuring patterns of website traffic over the years and in order to facilitate future planning.

Personal information submitted is kept on a server belonging to and administered by an Associated Party Liftango Pty Ltd (Liftango). Liftango is compliant with the applicable data protection regulations and comply with the relevant data protection obligations by keeping information secure and not using it for any purpose other than for which it was provided. For backup purposes, copies of personal information, in-app messages and subscriber lists are stored on secure servers.

Personal information (information or an opinion), collected from passengers, such as

name, date of birth, contact details, or sensitive personal information (including information about mobility/accessibility requirements) (together with Personal Information) collected by Orbus On Demand (and our Associated Parties). Such Personal Information may also be disclosed to other third parties if required by law.

This includes using contact details of passengers to conduct surveys relating to the service provided by Orbus On Demand.

By using these services provided by Orbus On Demand, passengers consent to the collection, use and disclosure of their Personal Information in the manner outlined above.

Due to the nature of the internet we cannot guarantee the security of any information whilst it is being transmitted to us via the internet. However, we take our security responsibilities very seriously and take all reasonable steps (both technical and organisational) to protect your personal details once they have been received by Orbus On Demand. Staff who have access to personal information gathered from the App are made aware of Data Protection responsibilities. Names of the Orbus On Demand staff members who have access to this information are available on request.

You may inform us of any changes in your personal data and in accordance with our obligations we will update or delete your personal data accordingly.

Where the Orbus On Demand website or Orbus On Demand App provides links to third party websites, these links are provided for information purposes only and Orbus On demand is not responsible for the content, copyright or privacy policies of these websites.

This online privacy policy applies only to information collected through our website and Orbus On Demand App and not to information collected offline.

This policy does not apply to the Bee Scheme or Bee Cards. Personal information collected when you use the Bee Scheme is managed in accordance with the Bee Privacy Statement.

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our App.

If we decide to change our privacy policy, we will alert users of these changes by email in app messages unless the user-chosen to opt-out of this communication.

Should you have any concerns about your privacy or any of the issues covered in this statement, please contact Otago Regional Council Privacy Officers by email at legal@orc.govt.nz