Media release

ORC boosting customer services in Queenstown

Thursday 7 February 2019

ORC has made public facing customer services a priority - to meet the increasing needs of this fast growing district

Residents and businesses in Queenstown and surrounding areas will now have greater and more convenient access to ORC’s services, with its new customer service centre at Terrace Junction, Frankton. The Queenstown office will provide customers with the same full service currently available at the Dunedin hub.

Since mid-2018, five staff have been recruited for ORC’s new customer service centre in Queenstown. Along with ORC’s various public facing services centres, including its Alexandra office, and depot locations around the Otago region, the ORC aims to continue to demonstrate its commitment to serving all communities across Otago.

ORC Chief Executive, Sarah Gardner said, “It’s important to the Council to be where our community are; especially with the growth that is happening in the Southern Lakes district. Being accessible is integral to our commitment to connect the Council with our region, and it’s great to be even more accessible to our community in Queenstown and surrounding areas.”

“We have staff on the ground operating all over the region with staff based at depots in Balclutha, Taieri, Oamaru, Palmerston, Cromwell and Wanaka.”

The new Queenstown office will be a cashless service centre. It will allow customers to:

  • Pay rates or any other ORC related payments
  • Purchase and top up your GoCard
  • Report pollution
  • Pick-up consent or application forms
  • Apply for consents

Customers can access all these services online through the ORC website, but for some of our community, visiting in person is a more favorable option.

The new ORC Queenstown office, located at Frankton Junction on level 1, Alta House 1092 Frankton Road, is open between 8:30am and 5pm, Monday to Friday, excluding public holidays.



Emma Schranz
ORC Senior Media Advisor