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Rates FAQ

To get a refund on overpaid rates you must apply in writing (email to customer services is fine).  We must be supplied the rates assessment and the bank account number you would like the refund to go to.

Refunds are processed on the 20th and 30th of each month cutoff for these payment batches are 10 working days before these dates.

We are the regional regulatory agency administering legislation governing the use of land, air, and water. We provide advice to the district and city councils and to resource consent applicants to ensure their plans account for flood-prone areas, for example, and that their projects are environmentally sound.

District and city councils focus on infrastructure like libraries, roads, parks and recreational facilities.

Yes. All property owners in Otago pay rates to ORC separately from the rates they pay to their local city or district council.

If you would like to know ways to pay your rates view our ways to pay your rates page.

 

Your annual rate assessment is sent out during August/September each year, with full payment due by 31 October.

A 10% penalty will apply to unpaid rate balances on 1 November. A further 10% penalty will be applied to unpaid arrears rate balances on 1 May.

ORC accepts no responsibility for late arrival of your payment due to incorrect addressing, postal service timing, or any other reason.

Many people choose to set up a direct debit with ORC so they don’t need to worry about remembering to pay. With direct debit, you can either:

  • Pay the full amount owing by direct debit on the due date 31 October, or
  • Pay in three equal direct debit instalments on 31 October and the last business day in the months February and June.

If the 31 October falls on a weekend or public holiday holidays funds will be debited on the closest business day prior to the 31 October.

Find out more about the different ways to pay your rates.

If you are unable to pay your rates please contact us to set up an arrangement to pay at least one week before the rates are due on the 31 October.

If a formal arrangement to pay agreement is set up and kept with ORC any penalties incurred during the arrangements to pay period are waived.

Not necessarily. It depends on how much the property value has increased. If your property value increase is the same as the average property increase in the district, then your rates will not be affected.

However, if your property value has increased substantially more than the average, then your rates may have increased to reflect this.

The uniform rate is the set amount of rate charged per property regardless of current value. 

Capital value is the amount of rate calculated against the property's current capital value. Capital value is the value of your property including improvements as at 30 June.

We get most of our information from Quotable Value New Zealand (QVNZ).

All Otago local councils use QVNZ to maintain the District Valuation Roll. This provides an efficient one-stop source of information on Otago properties. Properties in each district are valued by QVNZ every three years.

If you would like to supress your name and address from the rating RID please complete the form below and send to email or send via post to our customer services team.

Suppression of Name and Postal address from Rating information database

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