Rates FAQ

You can apply for the refund online through our property search.

Alternatively, you can apply for a refund by downloading the form, filling it out, and returning the completed form to our rates team (rates.queries@orc.govt.nz)


We are the regional regulatory agency administering legislation governing the use of land, air and water. We provide advice to the district and city councils and to resource consent applicants to ensure their plans account for things such as flood-prone areas (for example) and that their projects are environmentally sound.

District and city councils focus on infrastructure like libraries, roads, parks and recreational facilities.

Yes. All property owners in Otago pay rates to ORC separately from the rates they pay to their local city or district council.

If you would like to know the options for how to pay your rates view our ways to pay your rates page.

Your annual rate assessment is sent out in August or September each year, with full payment due by 31 October.

If you’re experiencing financial hardship and having difficulties paying your rates, please get in touch with our rates team to discuss options.

You can do this by calling 0800 474 082 or emailing rates.queries@orc.govt.nz.

If a formal arrangement to pay agreement is set up and kept with ORC any penalties incurred during the arrangements to pay period are waived.

A 10% penalty will apply to unpaid rate balances on 1 November. A further 10% penalty will be applied to unpaid arrears rate balances on 1 May.

ORC accepts no responsibility for late arrival of your payment due to incorrect addressing, postal service timing, or any other reason.

Our Rates Remission and Postponement Policy is available for you to read here.

Find out more about the different ways to pay your rates.


Many people choose to set up a direct debit with ORC. You can choose to:

  • Pay the full amount owing by direct debit on the due date, which is 31 October (If 31 October falls on a weekend or public holiday, funds will be debited on the closest business day prior to 31 October.)
  • Pay in three equal direct debit instalments on 31 October and the last business day in February and June.


Not necessarily. It depends on how much the property value has increased. If your property value increase is the same as the average property increase in the district, then your rates will not be affected.

However, if your property value has increased substantially more than the average, then your rates may have increased to reflect this.

The uniform rate is charged per property regardless of current value. 

Capital value, or CV, is the amount of rate calculated against the property's current capital value. Capital value is the value of your property including improvements as at 30 June.

We get most of our information from Quotable Value New Zealand (QVNZ).

All Otago local councils use QVNZ to maintain the District Valuation Roll. This provides an efficient one-stop source of information on Otago properties. Properties in each district are valued by QVNZ every three years.

If you would like to suppress your name and address from the rating information database, you will need to complete the ‘Suppress your name and postal address’ form.
You can either complete this online via our property search, or download the form and return it to our rates team via post or email.

Additional details about the rates foundation and policies can be found in the latest version of the Long-term Plan or Annual Plan.

Back to top
Online Maps & Data: