Rates FAQ


Penalty Notice FAQs


If you feel you have been charged a late payment penalty unfairly or in error, you can complete our Penalty Waiver form.

Here’s how to access the form:

Our Rates team will get back to you by the end of November to let you know the result.

Yes, you can. There are two ways to do this:

  • You can set a direct debit here, by first entering your property details, and then selecting ‘Setup or change a Direct Debit’ from the list of forms.

Please note that arrangements for our standard direct debits using this form can no longer be made to pay your 2022-2023 rates as the first date has already passed – however, you are welcome to use this form to make arrangements for next year and beyond.



  • If you need to spread your payments out more than this, or have missed this year’s direct debits cut-off, you can contact our Customer Support team to discuss an arrangement to pay. Give them a call on 0800 474 082, or email them: customerservices@orc.govt.nz


General Rates FAQs


You can apply for the refund online through our property search.

Alternatively, you can apply for a refund by downloading the form, filling it out, and returning the completed form to our rates team (rates.queries@orc.govt.nz)


ORC is our region’s lead organisation for environmental management. We set environmental policies and rules to protect Otago’s water, land and air. We also respond to pollution events and take a lead role in pest management. We have an active role in minimising risks from natural hazards, making sure you’re safe when on the water along our coast and on our lakes and rivers, and we provide public transport in Dunedin and Queenstown. We also provide support to community groups for environmental enhancement.

District and city councils focus on infrastructure like three waters (drinking water, storm water and wastewater) libraries, roads, parks and recreational facilities.

Yes. All property owners in Otago pay rates to ORC separately from the rates they pay to their local city or district council.

If you would like to know the options for how to pay your rates view our ways to pay your rates page.

Your annual rates assessment is sent out in August or September each year, with full payment due on the 31 October unless you have a formal alternative arrangement in place.

You are able to set up a direct debit with us and in doing so select the tri-annual payment option so that you can pay in three equal instalments throughout the coming year.

If you’re experiencing financial hardship and having difficulties paying your rates, please get in touch with our rates team to discuss options. You can do this by calling 0800 474 082 or emailing rates.queries@orc.govt.nz.

If a formal arrangement to pay agreement is set up and kept with ORC any penalties incurred during the arrangements to pay period are waived.

If you do not pay your rates by the due date and you do not have an alternative payment option in place with us, then a 10% penalty will apply to unpaid rate balances on 1 November. A further 10% penalty will be applied to all rates from previous financial years unpaid on 1 May 2023.

ORC accepts no responsibility for late arrival of your payment due to incorrect addressing, postal service timing, or any other reason.

Our Rates Remission and Postponement Policy is available for you to read here.

Find out more about the different ways to pay your rates.


Yes, you can. You can do this by setting up a direct debit with us. You can choose to:

  • Pay in three equal direct debit instalments on the last business day in October, February and June
  • Or you can set your direct debit up to pay the full amount owing by direct debit on the due date, which is 31 October

Please note: if 31 October falls on a weekend or public holiday, funds will be debited on the closest business day prior to 31 October.


Not necessarily. It depends on how much the property value has increased. If your property value increase is the same as the average property increase in the district, then your rates will not be affected.

However, if your property value has increased substantially more than the average, then your rates may have increased to reflect this.

The uniform rate is charged per property regardless of current value. 

Capital value, or CV, is the amount of rate calculated against the property's current capital value. Capital value is the value of your property including improvements as at 30 June.

We get most of our information from Quotable Value New Zealand (QVNZ).

All Otago local councils use QVNZ to maintain the District Valuation Roll. This provides an efficient one-stop source of information on Otago properties. Properties in each district are valued by QVNZ every three years.

If you would like to suppress your name and address from the rating information database, you will need to complete the ‘Suppress your name and postal address’ form.
You can either complete this online via our property search, or download the form and return it to our rates team via post or email.

Additional details about the rates foundation and policies can be found in the latest version of the Long-term Plan or Annual Plan.

Otago Regional Council uses property records held by your district or city council. If you’ve changed your postal address, contact your local council with the new details. They will notify us of the change. Please see below for the contact details for local councils in the Otago region.

Dunedin City Council: (03) 477 4000
Queenstown Lakes District Council: (03) 441 0499 
Clutha District Council: (03) 419 0200
Waitaki District Council: (03) 433 0300
Central Otago District Council: (03) 440 0056

The Biosecurity rate is to fund the management of pest plants and animals. This rate is calculated based on the land value of your property. It was previously part of the general rate but has been separated to improve visibility and funded differently to support fairness.

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